Assistant Operations Manager

Duties & Responsibilities

• Responsible for the successful performance of the fulfillment center by working with the team, meeting all customer demands, company guidelines and established metrics. 
• Manage both employees and company metrics to meet or exceed performance objectives & profitability goals
• Provide real-time company communication or feedback as needed to employees for managing performance, employee morale and or information needed for a successful shift.
• Every shift via strong interaction with employees, manage employee performance, attendance, adherence to company standards, food safety and OSHA safety guidelines, as well as company metrics.
• Keep track and make work assignment adjustments for shift productivity, overtime, and downtime as a means to help the company meet financial goals.
• Manage and control the overall fulfillment center workflow utilizing, ideas and areas for improvement identified by you and your team(s).
• Set clear expectations, lead a high performing team; implement systems that deliver repeatable and reliable results.
• Organize the team and reinforce processes to meet daily volume targets. 
• Establish a culture of continuous improvement to maintain performance excellence by coaching and providing feedback.
• Provide team recognition and have a positive and motivational tone with the team.
• Train team members to anticipate challenges before they arise and lead root cause analysis for issues.
• Complete verbal & written disciplinary action as needed and participate in coaching and disciplinary meetings. 
• Contribute to the development of effective employee training programs resulting in a cross-trained and agile workforce.
• Report to operations leadership and/or other departments any issues or areas of improvement. 
• Execute measurable operations goals that deliver uncompromised safety, quality, service, and performance results.
• Write informative or operational reports and work on special projects as needed.

Qualifications

• 4+ years of related experience with the majority of that time in a management capacity leading and directing teams.
• Strong familiarity with metrics and data.
• Strong decision-making and creative problem-solving skills for both business and people related topics.
• Experience in a food manufacturing/distribution or grocery environment is a plus.
• Proven ability to motivate a team, mentor, coach and influence people to achieve business goals.
• Strong experience and proficiency with computer systems and or a related WMS software required.
• Strong knowledge of Food Safety and Occupational Safety standards.
• Experience in process improvement (Six Sigma, 5S, Kaizen) preferred
• Strong commitment to employee communication, with ability to communicate both in writing or verbally. Bi-lingual Spanish & English is a benefit.
• Action oriented, rarely sitting at a desk and happy in a fast-paced environment.
• Ability to work weekends as a regular part of your schedule. Flexibility to work different days and shifts as business needs demand. Good Eggs is a 24 hour operation, seven days a week. We do not offer Monday through Friday schedules. Schedule flexibility is required.

Physical Requirements

• We characterize this role as physically demanding. Must be able to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as lifting, walking, balancing, stooping, bending, climbing, pushing, pulling carts, and handling of materials.
• Must be able to regularly lift, carry and/or push and/or pull between 30 to 50 pounds.
• Walking: Up to 7 hours per day
• Standing: Up to 7 hours per day
• Ability to work for extended periods of time in refrigeration and a freezer (-10F)
• Seating: Up to 2 hours per day
• Reaching: Up, down or laterally, up to 7 hours per day
• Please be aware that you are required to wear PPE for Covid-19, food safety, local, state or federal laws, related PPE (Personal Protective Equipment) as mandated by Company Policy.


As an organization, we support vaccination mandates as key to keeping all employees healthy and safe. Good Eggs requires employees to be fully vaccinated by their first day of work, but will consider accommodations for those who can't receive the vaccine for disability or religious-based reasons. Please be prepared to present your vaccination record during the job offer process. Disability or religious-based exemption requests will require further verification and documentation.