Assistant - Reporting Analyst

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

• Minimum one year experience in a call center environment and familiarity with Workforce functions required

• One year prior experience working with workforce management technologies preferred

• One year using one of the following systems: Aspect eWFM, Blue Pumpkin, or IEX preferred, Verint

• Some experience with call center reporting and metrics preferred

• Proficiency in Microsoft Office Applications including Word and Excel and other relevant software required

• High School diploma or equivalent required, 2 years college or more preferred

• Strong Analytical Skills

• Excellent problem solving and decision-making skills

• Ability to operate effectively in a team environment

• Excellent oral and written communication skills and interpersonal skills

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.