Assistant Store Manager II Mobile

• The ASM II typically supports one of Cox's largest volumes store with high transactions and customer traffic. They will indirectly manage a team typically consisting of 5 to 13 sales representatives and sales operations specialist

• Translate performance goals and objectives for the team as well as individual employees (sets weekly monthly and individual sales goals)

• Manage against store revenue to drive acquisition and retention initiatives (monitoring progress providing feedback adjusting goals as needed to achieve store targets)

• Provide ongoing training and coaching for sales staff to ensure sales performance objectives are met

• Facilitate weekly sales meetings to ensure sales associates are aligned to corporate initiatives including customer and product strategies

• Serve as a point of escalation for complicated sales and/or customer disputes

• Ensures staff is properly trained by planning and executing training identifying opportunities for staff development and coordinating execution of corporate learning initiatives

• Support troubleshooting for customer technical problems and sales tools related issues

• Assess local competitive assortment and pricing trends and escalates competitive discrepancies to leadership

• Serve as the SME of all product knowledge and agent sales tools

• Assist with hiring onboarding developing and scheduling sales staff

• Assist with daily cash reconciliation and weekly store audits as assigned

• Assist with store and sales floor inventory to ensure alignment with Corporate store design strategy

• Assist with Operational Expenses and Cost Optimization (Headcount Inventory Budget Workforce Management and other store expenses)

• A competitive wage and top-notch bonus/incentive plans.

• A pro-sales culture that honors what salespeople (like you!) contribute to our success.

• Exceptional work-life balance flexible time-off policies and accommodating work schedules.

• Comprehensive healthcare benefits with multiple options for individuals and families.

• Generous 401(k) retirement plans with company match.

• Inclusive parental leave policies plus comprehensive fertility coverage and adoption assistance.

• Professional development and continuing education opportunities.

• Access to financial wellness/planning resources.

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience or 5 years' experience in a related field

• 1 year of management or leadership experience (preferably in Wireless Telecommunications and/or Retail Sales)

• Previous experience with store operational duties

• Experience selling Wireless/Mobile products highly preferred

• Ability to motivate and coach staff to meet established sales retention and customer experience targets

• Strong interpersonal verbal and written communication skills; ability to build relationships and adapt to a diverse customer base

• Strong business acumen with an understanding of how to run a successful store

• Ability to be mobile in store for long periods of time to assist with greeting customers and demonstrate products and services

• Ability to work and multi-task in a fast-paced constantly changing environment; able to prioritize and adjust approach based on current environment

• Computer literacy with an aptitude for learning communication products services and accessories

• Ability to lift 25-50 pounds to help manage stock room inventory

What We Do

For well over a century Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898 our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries as well as in new ventures in agriculture cleantech digital media and more. As a privately-held family-owned business we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth amazing benefits and work-life balance at the forefront. Our mission our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.

Why Work With Us

At our core Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance live well and achieve your career goals even as they change over time.

Gallery