ASSISTANT TO CHIEF OPERATIONS

The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: i.e. for positions with no IOR: http://main.opm.gov/policy-dataoversight/classification-qualifications/general-schedule-qualification-standards/0301/miscellaneous-administration-and-program-series-0301/) for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 06/24/2024

Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position.

You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade (GS/GG-12) in the Federal service and are prepared to take on greater responsibility.

Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: planning and scheduling tasks associated with adjudicative operations; tracking and managing current status of change requests submitted to adjudicative service providers; Developing and proposing work plans including setting and adjusting short and long-term priorities; balancing workload and providing personnel security and suitability adjudicative support requirement advice, guidance, and direction; keeping metrics and analyzing adjudicative systems ensuring actions are timely and reviewed at critical points; Developing, assessing and revising policies and procedures as needed to improve quality, timeliness, and efficiency of service operations; Responding to inquiries regarding adjudicative systems.

Specifically you will be evaluated on the following competencies:

1. Administration and Management - Knowledge of planning, coordination, and execution of business functions, resource allocation, and production.

2. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

3. Self Management - Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

4. Creative Thinking - Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.

5. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.