Assoc Business Analyst

Job Description

Join the Team Making Possibilities Happen

If you've ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it's your turn to serve the payment needs of organizations and people the world over.

Job Summary:

Plans, performs and implements process improvement initiatives (such as Lean or Six Sigma). Diagrams and evaluates existing processes. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collects data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses.

Job Responsibilities:

• Uses a set of tasks and techniques to work as a liaison among and elicit the needs of stakeholders to define and validate solutions that meet business needs, goals, or objectives.
• Builds and manages relationships with stakeholders based on an understanding of their influence and needs.
• Analyzes and synthesizes information elicited from stakeholders, defines and manages the plan to deliver requirements, documents and manages requirements throughout the project life-cycle.
• Provides input on feature/function to Product Management in developing the product roadmap.
• Provides input to Product Marketing Manager on case studies and customer reference implementations.
• Continuously develops domain knowledge, depth and breadth, in the payments industry, ACI products, customer base and applied technology.

Elicit:

• Obtains information from stakeholders
• Uses tools (paper-based and automated) for gathering input
• Uses Voice-of-Customer (VoC) techniques to uncover latent customer needs
• Meets with Product Managers, Application Development representatives, customers and industry experts to discover product specifications
• Reviews product documentation, industry or regulatory specifications and requirements database to discover product specifications
• Conducts elicitation sessions
• Conducts field research with clients and targeted users to gather data to determine user stories and functional/non-functional specifications
• Uses targeted and routine approaches for gathering input to user stories and functional/non-functional specifications
• Gathers business requirements from customer-specific engagements
• Validates requirements with stakeholders

Analyze:

• Assists in prioritizing requirements
• Organizes and synthesizes information
• Uses various analysis and modeling techniques
• Assists in ensuring requirements meet market and/or business needs

Manage:

• Assists in preparing requirements documentation
• Presents requirements in an understandable format
• Obtains needed approvals
• Traces requirements

Requirements Planning:

• Plans business analysis approach based on project complexity, risks, assumptions, dependencies.
• Assists in Defining the plan to deliver requirements, including elicitation, analysis and management
• Assists with Building and managing relationships with stakeholders based on an understanding of their influence and needs.

Strategy and Product Planning:

• Continuously develops domain knowledge, depth and breadth, in the payments industry, ACI products, customer base and applied technology.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience required for the job:

• Bachelor's degree in Computer Science or Business Administration or equivalent experience.
• 2 years in an industry related role such as technical support, product management or product development with exposure to marketing, or comparable work experience.
• Knowledge and experience in most aspects of business analysis.
• Excellent verbal and written communication skills.
• Excellent skills in negotiating and collaborating to give guidance to the development organization.
• Creation of quality, easy to understand papers and presentations.

Preferred Knowledge, Skills and Experience needed for the job:

• Aware of technology used by ACI solutions.

Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #9283)

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally

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About Us

ACI Worldwide is a global leader in mission-critical, real-time payments software. Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.