Assoc. IT Implementation Engineer - REMOTE

Job Posting:

Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry's most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers' complex projects simple, successful, and sustainable.

Join our team as an Associate IT Implementation Engineer! In this role, you'll be at the forefront of technology, coordinating voice and data services for small to medium-sized Ferguson locations. You'll be involved in projects for new locations, relocations, renovations, and acquisitions. Your responsibilities will encompass: Coordinating the provisioning of fax and alarm services, ethernet, broadband, and dedicated internet access. Handling the procurement of vital hardware, such as networking equipment, paging systems, and wireless devices. Collaborating with third-party vendors to ensure smooth installation of services and infrastructure. Responding to voice and data service requests from our branches.

The ideal candidate will have strong organizational and coordination skills, an understanding of voice and data services, can work effectively with third-party partners, and a proactive approach to meeting branch needs.

If you're passionate about IT implementation and ready to take on diverse challenges in a dynamic environment, we encourage you to apply and join our team!

** This role is approved to sit 100% remote. **

Areas of Impact: Sets day-to-day objectives and deliver job responsibilities that may vary outside typical norms or practices. Work independently and may be required to apply discretion within established operational boundaries and procedures.

Problem Solving: Problems and issues faced often need analysis to understand. Checks and make minor adjustments to work methods to solve problems that may not be immediately evident in existing work processes and systems. However, may have references or help from norms and/or standard procedures to solve these problems (e.g., operating manuals, ability to discuss in teams, or escalate issues to manager).

Duties and Responsibilities:

• In addition to the essential job functions below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon location size and operations.
• Engineer and implement the following technologies: Wireless, VOIP, Data routing/switching, call routing technologies, infrastructure, and cabling services.
• Ability to manage 30-35 projects of various sizes and types.
• Ability to handle budgets up to 1 millions dollars.
• Assess and determine voice/data needs using drawings and work request documentation.
• Consult with branch resources to define needs and requirements in accordance with established standards.
• Use markup tool software to depict voice and data needs on drawings to provide vendor with cabling infrastructure needs.
• Order and facilitate the installation of POTS lines for alarm services when applicable.
• Request and coordinate the implementation of RightFax cloud services via the RightFax platform.
• Analyze location for new or existing voice/data services and order via vendor portals or process.
• Ability to determine hardware requirements such as a switch, router, UPS, and access points needed for a job.
• Work with vendors to establish requirements needed based upon scope of work and bill of materials.
• Order and coordinate the installation of required hardware needed in the building by the 3rd party vendors.
• Coordinate with networking engineers to define hardware and wireless requirements.
• Provide information needed to 3rd party wireless designers to design wireless layout when applicable.
• Request and provide IP address, bind data and circuit information to activate network services.
• Approve all quotes, request PO's, approve invoices for approved scope of work based upon current standards.
• Ensures completion of standardized tasks, and processes to coordinate, implement, install, and test all technical aspects of the enterprise voice and data network and infrastructure, based on defined standards.
• Communicate conduit, data and fiber requirements to contractors and infrastructure vendor.
• Test and identify any short falls in the initial install and work follow-up issues to completion.
• Ensure infrastructure cabling, wiring closet (MDF/IDF), and hardware installations are accurate and meet Ferguson standards and are certified to local and national specifications.
• Ensure timely and accurate documentation and tracking of work-order activities in defined enterprise tools. To include completion of all tasks (Service NOW, SharePoint, Project)
• Validate completed work by cabling vendors ensuring that scope is complete.
• Coordinate with internal engineering, project management, support, and security groups, as well as manage third party contractor activities to ensure location connectivity.
• Participates in associated meetings and communicate any concerns to management.

Qualifications and requirements:

• Two (2) years of experience is preferred to perform at expectation. Applies broad job knowledge of own job area or basic job knowledge across multiple job areas.
• Associate is expected to operate at the functional level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Ability to effectively communicate in writing.
• Ability to effectively communicate verbally.
• Ability to develop and deliver effective presentations to groups.
• Ability to efficiently operate computers, tablets and mobile devices.
• Knowledge of Microsoft Office software (Outlook, Word, Excel, Power Point, Access, Visio, etc.).
• Knowledge of project/task management systems preferred. (ServiceNow, SharePoint, Project)
• Knowledge of National Standards for TIA/EIA , BICSI ,OSHA regulations and requirements.
• Ability to interpret site surveys and drawings to identify project requirements preferred.
• Experience with coordination of voice, data, and wireless technologies preferred.
• Familiar with basic networking hardware needed for a network.
• Familiar with the backbone of a network to include CAT-6 and Fiber Optics.
• Poise and maturity to interact at all levels of the organization as well as third-party contractors.

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families-geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

#LI-REMOTE

Pay Range:

Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience.

$4,387.02 - $7,681.62

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information