Associate

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description
The Customer Care Consultant II leads projects and programs within the Customer Care group and may mentor junior members of team. Manages multiple goals, objectives, programs, policies, and procedures in a business area gained through experience and training and prepares reports for approval by senior members of the team.

Key Responsibilities

Creates and coordinates projects and programs based on customer feedbak

Takes calls that are escalated from the Analyst team

Build/Create/Maintain working relationships/partnerships with peers, operational, support and various departments.

May mentor junior members of the Customer care team

Delivers timely, accurate customer service ensuring the highest level of satisfaction

Analyzes and provides clarity to complex problems and scenarios from the Customer Care team

Makes independent judgments and recommendations to Dealers and provides specialist knowledge

Education

4 year Bachelors Degree (Preferred)

Experience

2 or more years of experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education & Experience (in lieu)

* In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented

Shift Time
Shift C (India)

Recruiter Info
Rajani Pillay

[email protected]

About Allstate

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.