Associate
Company
Wipro
Location
Cebu City, Philippines
Type
Full Time
Job Description
- Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
- Equipped to handle all general reservations and deal with changes to all reservations/tickets
- Provide refunds to passengers and answer general airline and reservation queries
- Handle Frequent Flyer program general queries
- Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
- Timely follow up on any commitments made to the customer
- Ensure accurate documentation of customer profiles/reservations
- Handle customer complaints and provide first time resolution
- Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
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- Grads/undergrads with 2 years completion in college and able to produce TOR.
- SHS Graduate for new curriculum
- Flexible to work in a 24X7 environment
- Working knowledge of PCs e.g. MS Office
- Reasonable keyboard skills
- Generic understanding of customer service
- Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
- Excellent spoken English and reasonably good written communication skills.
- No Regional Accent, Neutral Accent
- Ability to verbalize thoughts
- Correct construction of sentences
- Grammatically correct English
- Good grasping power
- Excellent listening skills
- Should have patience and not be overawed by difficult situations
- Team player
- Reasonable analytical skills
- Understanding of job profile applied for
- Situation handling skills
- Leadership skills (not a critical parameter but would be an add-on)
Date Posted
12/03/2024
Views
0
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