Associate

Job Description (Posting).

Provide Technical assistance with Software Packaging/r/ /Package the applications using client approved packaging tools/r/Perform Internal packaging QA/r/Test the package and configuration as per standards on offline Client SOE builds/r/Packaging support for any issues up through UAT passage (UAT recommended to be done within 30 days of package delivery) (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.