Associate

Wipro • Cebu City, Philippines

Company

Wipro

Location

Cebu City, Philippines

Type

Full Time

Job Description

  • Handle mileage plus reservations and queries
  • Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
  • Ensure accurate documentation of customer profiles/reservations
  • Handle customer complaints and provide first time resolution
  • Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
  • Keep all company information which includes customer information confidential and secured

  • Senior High School graduate OR Completed at least 4 semesters in 1 course in college with no back subjects OR College Graduate (4 year course)

Want more jobs like this?

Get jobs in Cebu City, Philippines delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

  • With at least 18 months call center experience in any of these VOICE accounts - TELCO, TRAVEL or TSR
  • Working knowledge of PCs e.g. MS Office
  • Reasonable keyboard skills
  • Generic understanding of customer service
  • Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
  • Excellent spoken English and reasonably good written communication skills.
  • No Regional Accent, Neutral Accent
  • Ability to verbalize thoughts
  • Correct construction of sentences
  • Grammatically correct English
  • Good grasping power
  • Excellent listening skills
  • Should have patience and not be overawed by difficult situations
  • Team player
  • Reasonable analytical skills
  • Understanding of job profile applied for
  • Situation handling skills
  • Leadership skills (not a critical parameter but would be an add-on)
    • Customer Service( Reservation)

    Apply Now

    Date Posted

    10/03/2024

    Views

    0

    Back to Job Listings ❤️Add To Job List Company Info View Company Reviews
    Positive
    Subjectivity Score: 0.8

    Similar Jobs

    Sales Operations Associate - Yieldstreet

    Views in the last 30 days - 0

    Yieldstreet is seeking a Sales Operations Analyst to support its growing sales and marketing organization The role involves data analysis CRM maintena...

    View Details

    GALE Development Program - Strategy - GALE

    Views in the last 30 days - 0

    GALE is a globally recognized business agency founded in 2014 specializing in business strategy media CRM brand communications performance marketing a...

    View Details

    GALE Development Program - Paid Media - GALE

    Views in the last 30 days - 0

    GALE a globally recognized business agency founded in 2014 is currently hiring for its Development Program The program offers handson experience in me...

    View Details

    Associate Director, Sales Marketing - Dotdash Meredith

    Views in the last 30 days - 0

    Dotdash Meredith is hiring an Associate Director Marketing for the Lifestyle team focusing on HomeHousehold Pet CPGAuto vertical The role involves le...

    View Details

    Associate Director, Brand Marketing - Dotdash Meredith

    Views in the last 30 days - 0

    The job posting is for a Brand Marketing position within the Lifestyle Brand Marketing team at Dotdash Meredith The role involves supporting the gotom...

    View Details

    Senior Account Director - Klick Health

    Views in the last 30 days - 0

    Klick Health is a rapidly growing life sciences company that values its employees and fosters a diverse and dynamic work environment They are seeking ...

    View Details