Associate Account Coordinator - Remote (Pittsburgh Only)

CMS

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Work Shift: Sunday: 9A-5:30P / Wednesday, Thursday, Friday: 10:30A-7P / Saturday: 9A-5:30P

Job purpose

The Associate Account Coordinator will be responsible for supporting ZOLL's efforts to fit/sell the LifeVest through receipt and processing of required documentation. This role may act as a liaison between ZOLL and the Patient Service Representatives to ensure the quality and accuracy of patient and order information. This will include communication and correspondence with ZOLL Patients, PSRs or Territory Managers regarding documentation retrieval and information verification on an as needed basis. Also responsible for maintaining appropriate documentation and recordkeeping pertaining to the prescription for and installation of the LifeVest. Maintains a high level of customer service and support to all individuals involved in the patient use of the LifeVest. Provides support to the Account Coordinators and Managers in all activities as requested.

Duties and responsibilities

The Associate Account Coordinator is an integral member of the Customer Support team and has the primary responsibility for the preparation, entry and appropriate routing of incoming/outgoing patient clinical documentation.

• Identify and select incoming fax documents classes to ensure timely delivery of accurate and complete files to the appropriate department/stakeholder
• Data entry of critical information to identify patients, PSRs or physicians on incoming documents such as patient agreements, medical orders, supporting clinical, etc.
• Create new patient accounts and record all necessary demographic information
• Responsible for the complete and timely attachment of all related documents in patient accounts
• Contact LifeVest patients or emergency contacts in order to obtain needed shipping information for secondary component submission
• Work with PSRs and/or Territory Managers to retrieve valid patient agreements through exception tracking
• Answer incoming calls in queue and/or redirect (when necessary) to appropriate department/employee
• Deliver excellent customer service to both internal and external customers
• Work various shifts as needed
• Perform other duties as assigned by Management
• May be required to work a set number of predetermined holidays to insure proper patient care and a high level of customer service

Qualifications

Qualifications include:

• H.S. Diploma or equivalent required.
• Superior communication and customer service skills.
• Ability to handle multiple tasks simultaneously under strict deadlines.

Working conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Supervisory responsibility

None

AAP/EEO Statement

ZOLL is committed to fostering an inclusive workplace, where unique identities, backgrounds, cultures, perspectives and experiences are respected and valued.

Equal Opportunity Employer - Disability and Veteran

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Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.