Associate-Account Management

Company Description

Sutherland is seeking an attentive and goal-oriented person to join us as Back Office Analyst We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

• Manage customer’s queries via social media and email.
• Become a product expert that help customers for best solution. 
• Delivery High End customer service to clients 
• Should be active on Social media so could understand the customer’s concern.
Requirements:
• Basic understanding of PC & mobile device troubleshooting
• Email & Social media support Experience.
• 1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred. 
• Willing to work on shift 9am-9pm (including weekends).
5 working days, 2 days off (40 hours per week)
• Willing to work 100% Work From Office, onsite in Bangsar South, Kuala Lumpur. There is no hybrid mode possible for the position.
• Only for Local Malaysian

Qualifications

Language proficiency:
- Fluent in both languages Mandarin/Cantonese (spoken) and English (verbal, read and write)
- Able to write in Traditional Chinese

Education:
-Diploma or Graduation degree 

-Open with SPM with 1-2 years of customer service experience

Additional Information

All your information will be kept confidential according to EEO guidelines.