Associate Account Manager

Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error-prone manual tasks and tickets. We help some of the most well-known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend. 

The Associate Account Manager is responsible for managing & selling software subscription license renewals of Oomnitza’s industry-leading software, working in close cooperation with our Customer Success teams to maximize retention, minimize churn risk, and drive growth on the Renewal event. 

The ideal candidate will have a consistent track record of success renewing Software Subscriptions, and in building beneficial, positive relationships with customers, and the broader account management team. 

We have a great product and an impressive roster of ‘name-brand’ customers and we are now looking to scale the business. This is an exciting opportunity for an early stage motivated sales professional to have a huge impact.

Responsibilities:

• Own, drive and manage the end-to-end renewal process
• Negotiate, create & present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
• Meet/exceed assigned revenue goals and on-time renewal rate targets
• Identify expansion opportunities to generate additional revenue (upsell/cross-sell), driving those opportunities to closure and/or ensuring that the appropriate resources are engaged to maximize the opportunity
• Prepare weekly forecasts of renewal bookings and renewal rates within a tight band of accuracy
• Provide regular and accurate updates on renewal status to management and escalate issues that may impact a renewal when needed.

Qualifications:

• 1+ years of experience in a Renewal Account Management, Customer Success or Customer Service capacity.
• Experience in customer service, managing customer retention and adoption of a SaaS product.
• Good customer management skills including sales, account management, and customer service.
• Personal initiative to identify areas of process improvement and efficiency.
• Strong work ethic and quota achievement.
• Experience with a SaaS model focused on enterprise software preferred.
• Strong Salesforce and Excel/Google Sheets skills

What we can offer you:

• Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
• Market-competitive salary + equity
• A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital

The base salary range for this position is: $65-75k

Oomnitza recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.