Associate Account Manager

Summary:

Are you ready to take the next step in your career? Come join us here at Conductor!

Conductor is a technology company with a passion for helping you help your customers. Marketers use our software and services to create and optimize valuable content so that it gets found, answers questions, and solves problems for real people.

It’s a super exciting time to come onboard as we recently raised $150 million in funding to build out our technology and acquired ContentKing - the world’s first real-time website auditing and monitoring platform.

Conductor is looking for an Associate Account Manager to own the relationship between Conductor and our enterprise customers’ key stakeholders. In this role, you will be responsible for renewing and growing Conductor’s existing enterprise customers. This role works in partnership with Customer Success, Professional Services, Sales, Marketing, and Pre-Sales. The candidate will be a high impact individual capable of working cross-functionally to continuously drive improvements to customers’ success metrics, grow revenue from assigned accounts, ensure exceptional customer experiences, and facilitate knowledge exchange between customers and Conductor team members. Successful candidates must have a strong work ethic and the desire to not only meet net retention targets but to exceed them.

Duties/Responsibilities:

• Maximize net retention of book of business by delivering an excellent customer experience, advancing customers through key lifecycle stages and driving renewal and upsell
• Own the renewal and upsell commercial responsibilities including opportunity sourcing, business case development, proposal and negotiation
• Act as an advocate for clients internally while working across many departments to solve problems and achieve results, collaborating with Customer Success, Customer Support, Professional Services and Engineering to ensure an exceptional customer experience
• Proactively manage pipeline to meet quarterly growth targets
• Research accounts, identify stakeholders, generate interest and develop opportunities for expansion
• Identify insights from current customers utilizing the Conductor’s platform and external sources to nurture existing opportunities throughout the sales process
• Convey Conductors value proposition clearly and persuasively to a variety of different audiences, including senior-level decision makers. Be able to prioritize projects and time-manage effectively while managing multiple customer growth engagements concurrently
• Successfully manage and overcome objections to renewal
• Maintain account and opportunity forecasting within our internal CRM
• Maintain a knowledge of the complete capabilities of Conductor’s products and of Conductor’s internal operational processes.
• Maintain an understanding of assigned customers’ platform adoption and utilization trends.
• Work as a team player by contributing, learning, and sharing new knowledge

Requirements

• BS/BA degree desired; or equivalent combination of education and experience.
• A minimum of 1 year of experience in a SaaS B2B Account Management, Business Development, Inside Sales, or Sales/Customer Success role in a corporate setting.
• Tech savvy with an agility to learn about our platform, and the ability to “talk the talk” about web-based technologies.
• Prior experience with Salesforce CRM a plus
• Interest in learning about Digital Marketing required
• Prior experience working within an enterprise SaaS organization preferred.
• Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
• Strong written and verbal communication skills, including presentation skills
• Ability to interact and communicate effectively with customers
• Strong listening and interpersonal skills
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions
• Baseline Sales training a plus
• Proficient with standard corporate productivity tools (email, voicemail, MS Office, G suite)
• Ambitious with an attention to detail, and a positive “can-do” approach
• Passion for SEO and organic Marketing desired
• Ability to travel (10%+) to meet clients in order to support Account Reviews and on site efforts to ensure client adoption and use of the Conductor platform.

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Compensation: Conductor maintains competitive, performance-based compensation programs. 

The base salary range for this role is currently $45,000 - $60,000.  

Actual base salary offered may vary within this range based on  education, knowledge, skills, abilities, relevant experience, internal equity, and geographic location, among other factors. The actual compensation, if offered a position, will be based on these factors.

Variable compensation: In addition to the base salary, this role is also eligible for a variable bonus based on attainment of quota and performance targets. The base/variable mix is 60/40.

Benefits: Conductor offers the following attractive benefits and perks including: 100% covered employee medical plan, a dental & vision plans, 401(k) with employer contribution, an unlimited vacation policy, 10 sick days,  short-term disability, long-term disability, generous paid parental leave, Employee assistance program, flexible savings accounts, paid holidays, life and accidental death insurance, and a host of perks (YOLO Months, internet/cell phone allowance, fully stacked kitchens, etc.).

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Conductor LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives and challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, and stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, and business needs. 

Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.  In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.

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