Associate Account Manager

Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem.
We're looking for an Associate Account Manager to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Are you ready to be the next changemaker in cancer care?
What You'll Do
In this role, you'll work on the Customer Success Team to build irreplaceable relationships with customers. You'll be responsible for the success of customers in our Dedicated and Premier market segments, which comprises Flatiron's largest and most complex healthcare customers. Account Managers manage a range of strategic projects and milestones, report on account performance and use market perspective to inform product recommendations. In addition, you'll also:

• Develop irreplaceable relationships with customers; retain and exceed customer expectations
• Engage stakeholders at Flatiron's largest and most complex healthcare customers
• Understand how customers interact with Flatiron products and identify their needs, challenges and ideas
• Become a product and domain expert, and use that knowledge to make customers successful in their business
• Advocate for customer needs and ideas internally, and work cross-functionally with other teams to achieve outcomes and results for customers
• Design, implement and document innovative strategies to drive customer engagement
• Deliver value-driven solutions; ensure that customers begin every interaction with Flatiron with a clear understanding of its purpose and conclude every interaction with tangible results or next steps
• Lead annual renewal process and targeted relationship-based upsell efforts for Flatiron's latest products

This is a highly cross-functional role, focused on working with customers as well as other internal teams, including Customer Support, Product Marketing, Communications, Product, Product Operations, Value-based Care, Sales and Implementation. Ultimately, the Account Managers are responsible for advocating for customers and working to ensure customer retention and satisfaction.
Who You Are
You're a data driven problem solver who excels in written and verbal communication, relationship-building, prioritization, and project management. The role requires a sharp analytical mind, client management and organizational skills, resourcefulness, and a passion for addressing the most complex medical and technological challenge of our time. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You're a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an impact.

• You have a Bachelor's degree
• You have 1-3 years experience in consulting, account management or project management, preferably in healthcare, including:
  • Collaborating and communicating with a wide range of clients
  • Developing detailed subject-matter expertise, and communicating clearly to and leading projects with a range of external and internal stakeholders
• You have the ability to solve problems in a resourceful and data-driven manner while working in a fast-paced, demanding start-up environment
• You are able to work with and influence a diverse set of stakeholders
• You have the ability to effectively identify what's important and effectively prioritize competing projects
• You have excellent time management, written and verbal communication skills
• You are passionate about our mission to improve healthcare through technology
• You are willing to travel 25% of the time

Where you'll work
In this hybrid role, you'll have a defined work location that includes work from home and 2-3 office days set by you and your team with the option of being Flex or Office. For more information on our approach to hybrid work as well as our work type options, please visit the how we work website.
Life at Flatiron
At Flatiron Health, we offer a full range of benefits to support you and your loved ones so you can focus your working hours on improving cancer care and accelerating cancer research, and your non-working hours on everything else life has to offer:

• Work/life autonomy via flexible work hours and flexible paid time off
• Comprehensive compensation package
• 401(k) contribution to help you reach your retirement planning goals
• Financial health resources including 1:1 financial advice
• Mental well-being tools and services
• Parental benefits and policies including family-building care and generous leave
• Path to parenthood programs supporting fertility, adoption and surrogacy
• Travel support for safe healthcare services
• Lifestyle spending account for perks that make sense for you and your family

In addition to our robust benefit offerings, visit our Life at Flatiron page to learn how we support continuous learning through professional development programs and celebrate Diversity in the workplace.

Job Compensation Range
Salary Range: $87,200.00 - $130,800.00

Preferred Primary Location: NYC Headquarters
The annual pay range reflected above for this position is based on the preferred primary location of the role which is listed in the job description. Salary ranges for other locations vary from the range reflected above. Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual bonus and equity may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.