Associate Account Manager (Bilingual - Mandarin/Cantonese)

About the Role ✨

As an Associate Account Manager for Snackpass, you will have the opportunity to shape and lead Snackpass’ restaurant revenue growth. You will own the relationship for 50+ accounts as well as discover growth opportunities within current restaurant partner accounts. The ideal candidate is highly entrepreneurial with strong sales DNA and can operate as the quarterback of their markets. This role is an amazing opportunity to break into the ground floor of a high growth startup, where you will drive meaningful impact and decision making on day one.

• Drive revenue – Build and drive Snackpass’ restaurant and revenue growth in your region. Partner closely with the restaurant owners and staff to increase GMV/revenue through upselling additional Snackpass products, promotions and optimizing in-store workflow. 
• Face of our brand - Build trust and genuine relationships with restaurant partners beyond the sale.
• Restaurant is our office – Be a valued partner and advisor to our restaurant partners and spend the majority of time in the field to ensure success and that restaurants get the most value out of the Snackpass platform.
• Compete, together – Work cross-functionally with all departments at Snackpass including Marketing, Onboarding, Product & Customer Support.
• You drive the product roadmap - You are closest to our customers and partner closely with GTM and Product leadership to improve our restaurant products.
• Data and Customer oriented - Problem solve using partner and user to data to assist in growth planning and successful Snackpass utilization.
• Sales DNA – Upsell restaurants on all Snackpass product offerings and collaborate with restaurant owners and staff to ensure high usage of Snackpass products. 
• Note: The AAM role requires, at a minimum, 50% in-person field sales with our prospective customers

About you 🤝

• Strong Foundation – 1+ years of proven success in b2b sales and account management.
• Relentless – Pride yourself on your work ethic.
• Problem Solver – Knack for identifying customer challenges and needs and partner with them to provide the appropriate solutions, products or services.
• Entrepreneur – You have a growth and whatever it takes mindset. 
• Vision – You are passionate about the restaurant industry and building the future of restaurant technology.
• Sales Acumen – Prior experience with running a sales cycle and demonstrating creative sales tactics to engage and retain prospects. 
• Detail-oriented – You are meticulously organized, tech-savvy and navigate sales and internal tools quickly (Salesforce, Google Suite, SalesLoft).
• Communication - Fluent in Cantonese and/or Mandarin 

This is a full-time contract role, with high potential to transition to a permanent role