Associate Account Manager, Platform

Who we are

DV is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising. Built on best practices, DV solutions create value for media buyers and sellers by bringing transparency and accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance.

Since 2008, DV has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry.

What you’ll do

The Associate Account Manager (AAM) is an entry-level position that provides internal support to the Programmatic & Platform Clients Service team across a variety of job responsibilities.  This person will support the Platform Account Managers & clients with servicing all aspects of customer accounts and relationships. They will be responsible for creating, scheduling and pulling various reports through various dashboards & user interfaces (UI). The Associate Account Manager will work closely and collaboratively with Account Managers, Sales, Implementation, Product Management and Sales Engineering to deliver excellent customer service and solutions to our clients. This a task-oriented position which requires someone that is able to stick to daily deadlines, is highly organized & has a strong eye for detail. This stepping stone position is great for anyone looking to gain exposure to the fast-paced world of a digital ad technology company.

• Responsible for the day-to-day support of Platform & Programmatic Client Service Team 
• Create and schedule distribution of reports
• Assist with campaign set up
• Compile and maintain internal campaign trackers, entering in but not limited to delivery #’s, ID#’s and other data points
• In charge of creating & submitting tickets through internal ticketing systems
• Identify patterns and proactively surface ideas to improve features, processes, productivity and efficiency
• Act as a resource by answering client questions around UI reporting, dashboard navigation & reporting inquiries, etc.
• Analyze data & supply recommendations that assists campaign performance client emails and optimization strategies
• Send various types of alerts & notification emails to clients
• Successfully manage CS team expectations throughout cycle of a campaign or request
• Ensure the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting or data issues
• Special projects as identified by management

Who you are

• 1-2 years overall work experience
• Bachelor’s Degree or equivalent/higher level of education
• Exceptional command of Microsoft Excel
• Self-motivated, independent thinker and a team player, who will hit the ground running and has strong problem solving skills
• Ability to handle multiple deliverables with tight deadlines and manage competing priorities
• Outstanding written and verbal communication skills, capable of conveying issues clearly
• Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach
• Passion and desire to play a key role in driving new business to success in the advertising technology space
• Experience in Client Services or Account Management is a plus but not a requirement
• Understanding of the online advertising industry is a plus but not a requirement