Associate Account Manager, POLITICO Pro

POLITICO's mission from the very beginning was to win the audience. We dedicate ourselves to providing accurate, non-partisan, impactful information to the right people at the right time so that they can act with confidence and speed. We experiment to avoid being disrupted and we have fun disrupting others. And we are not afraid to risk failure if it means being the best at what we do.

POLITICO Pro is POLITICO's subscription service that arms policy professionals with in-depth policy reporting and a portfolio of tools they need to get the job done. Almost 30,000 policy professionals rely on POLITICO Pro to help them stay informed quickly, act confidently, and communicate effectively.

POLITICO Pro's Account Management team embodies POLITICO's culture, which is defined by grit, total integrity, and a prioritization on innovation. Our Associate Account Managers focus on providing high-quality customer service while driving revenue through upsells and renewals.

What You'll Do:

• Conduct initial meetings with new clients to on-board and train them on how to navigate their dashboard, organize their content, and get the most out of their subscription.
• Manage and maintain a volume of 200-250 clients and accounts by providing customer service and client success during renewal conversations and upsell opportunities.
• Conduct product walk-throughs with existing and new users to add value to their subscriptions during renewal conversations and various other points.
• Grow accounts and research organizations through upselling and additional opportunities in the market.

How You'll Do It:

• Maintain client relationship by following up with anniversary calls, gathering feedback, and keeping clients up to date on product updates and new platforms
• Employ a results-oriented customer-service work ethic that renews a $2M+ contract pool to 90%+ renewal and 25%+ growth rates
• Properly diagnose prospect pain points and recommend how Pro could be a valuable solution.
• Maintain pipeline through Salesforce and update team lead/manager across various stages of the sales cycle.
• Meet weekly with your associate for meeting prep and client updates and feedback.

Team Culture:

The Pro Sales team is constantly striving to learn new skills from each other and from regular team trainings. Our people give their best efforts to hit and work to exceed revenue goals. The Pro team is focused on the collective win and celebrate individual and team success together. You will be working closely with other members of the sales team as well as our Pro product and Pro marketing teams.

What You'll Need:

• 1-2 years of experience in sales, preferably with a SaaS or subscription service product.
• B.A/B.S preferred
• Exposure to Salesforce or other CRMs to manage pipeline
• Proven success in hitting and/or achieving revenue targets and quotas
• Commercial skills and business acumen

We are driven by our values. We are relentless contributors, disruptors of the status quo, collaborators, talent cultivators and DEI stewards. Our culture is defined by grit, total integrity and a prioritization on innovation.

We value our people. We offer a competitive compensation and comprehensive benefits package, including health and wellness benefits, commuter and cell phone reimbursements, retirement plans, as well as work-life balance flexibility and opportunities for career development. Click here for more on what we offer and what it's like to work for POLITICO.

Let's keep in touch. Follow us on Instagram and Twitter at @politicocareers and #meetPOLITICO for a deep dive into what makes us POLITICOs.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)