Associate - Adobe Workfront System Admin

Specialist - Adobe Workfront System Admin - IN
Adobe Workfront System Administrator role is pivotal in the ongoing development of the Marketing project management platform. This role involves interacting with various teams globally across different departments to optimize collaboration, planning, and project delivery. The individual will partner closely with the Product Owner and other admins/project managers to drive process improvements and maintain the Workfront system. The role also involves driving reporting, onboarding, adoption, and user engagement of Adobe Workfront.
Key Responsibilities and Duties

• Perform daily system administration duties and activities such as add/update/manage users, groups, teams, access levels, request queue management and respond to new user requests within 24 hrs.
• Assist in building reports & dashboards update custom forms as well as communicating changes to requestors and/or impacted groups as required.
• Conduct system audit and cleanup efforts for improving overall system organization.
• Assist in developing and conducting employee training to ensure Marketing users are proficient with the use of Workfront.
• Ability to configure and test Workfront objects (custom forms, project templates, programs, portfolios, reports, dashboards, approval processes, email notifications, statuses, job roles, teams, groups, layout templates, filters, views, groupings, etc.) as well as assist with training users on the new
• configurations.
• Provide support, triage, troubleshoot and resolve incidents around any Workfront related technical issues and communicate resolution to impacted groups & workmates.
• Maintain comprehensive documentation of systems, integrations, and processes.
• Tackle other special projects as business needs require.
• Ability to build strong rapport with members of the groups you support.
• Participate in continual efforts to improve processes, optimize, gain efficiencies, and support the tool to scale to Marketing team growth.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7IC

Related Skills

Agile Methodology, Audience Insights, Audience Segmentation, Consultative Communication, Customer-Focused Campaign Development, Data Analysis, Digital Savviness, Group Problem Solving, Marketing Analytics, Marketing Automation, Process Management, Relationship Management, Strategic Thinking, Test & Learn Mentality

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

 
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

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