Associate Advisor

Associate Advisor - Global Engagement Center

We're looking for people who are passionate about taking care of customers - If that's you, we'd love to speak with you! We are the Association of International Certified Professional Accountants. We represent and serve more than 667,000 members and students across 184 countries and territories. We are leaders in public and management accounting. We are united by a common purpose: to power trust, opportunity, and prosperity - for our members, for the profession, and for the public interest.

This Role:

Our Global Engagement Center (GEC) is seeking an Associate Advisor who will handle inquiries from our members via phone, email, chat, and social media channels. In this role, you'll work to help members or students pursue their career goals through training and certification with the Association. You'll help them understand the benefits of membership and products that we offer and troubleshoot any issues or concerns they may have.

You are:

• A strong communicator - able to clearly articulate information in English verbally and in writing.
• A great listener - able to listen for our members needs and use probing questions to understand how you can best help.
• Detail oriented and thorough because you want to make sure that customers are handled well and on the first contact.
• A problem solver - you're willing to go find the answer to a member's question and you are happy to help share information you've learned with other teammates.
• Able to learn new processes quickly and able to work multiple systems simultaneously.
• Reliable - our members rely on us and you are the human brand of the Association.
• Able to multi-task and can at times handle a high volume of work - during certain seasons, we are quite busy!
• Able to provide high quality personalized service. Maybe you have worked in other contact centers or you've worked in other service industries.

What it's Like to Work on Our Team

You'll begin with a 6-week on-site training class in our office where our training team will provide you the foundational knowledge to succeed. Then you'll have an additional orientation period where you'll continue to work closely with your manager and teammates to get fully up-to-speed on providing top-notch service to our members.

This role has very competitive starting pay at $18.75 per hours. After successful completion of your orientation period at 6 months, you'll move up to the Advisor level and a rate of $19.71 per hour. Also, after successful completion of your orientation period, you will have the option to work a hybrid work schedule where you'll work from the office 2 days per week. For employees who opt for the hybrid work schedule, we will provide at-home equipment; you will provide reliable high-speed internet to ensure uninterrupted access to our virtual environment and a quiet workspace.

Why Work for the Association?

We have great career opportunities in our GEC and beyond! Within the GEC, you'll have the chance to advance to higher advisor levels, specialist levels, and leadership levels. Additionally, team members from our GEC have advanced to roles throughout the Association.

The Association offers great benefits! In addition to a base pay increase after 6-months, we'll review your salary annually and you'll have opportunities for increases if you advance to other levels within the GEC. GEC team members also have the chance to earn incentives as they assist members with purchasing Association offerings. Also, we have competitive benefits including a flexible medical plan options, 401(k) match, fitness reimbursement, adoption reimbursement, maternity/paternity leave, 16 volunteer hours per year, generous PTO, paid holidays and more! Additionally, the Association is committed to learning and development for all of our employees - we offer a wide variety of world-class learning opportunities to increase your knowledge and skills.