Associate Client Manager, Inside - SLF

Overview

The Small Law Firm (SLF) High Value Inside Associate Client Manager (HVA CMI) is responsible for customer retention and increasing Westlaw revenue, usage, and market-share in their assigned account territory. The Inside High Value Client Manager leverages expertise in customer relations, practice experience, and product mastery to increase product usage, remove obstacles, and communicate overall product value to top tier customers.

About Role

• Increase customer retention in assigned territory via dynamic customer interactions and strong renewal performance. Effectively meet customer needs and build lasting customer relationships to drive customer satisfaction and loyalty.
• Take courses of action or develop client solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.
• Grow assigned revenue by effectively partnering with appropriate Sales Representatives to conduct quality pre-sale demonstrations and developing sales opportunities within assigned accounts.
• Help guide and execute marketing strategies to increase retention, focusing on customer risk and other intelligence.
• Demonstrates strong negotiation skills by effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.
• Maintain a high level of knowledge and expertise in Westlaw and solutions products, pricing, subscription plans, customer workflow, and usability.
• Accurately log and report daily activities via applicable business systems.
• Perform other related duties/special projects as directed by Manager in a timely and accurate manner.

About You

• J.D. or equivalent legal experience preferred
• Demonstrated experience in exceeding expectations as a Client Manager and meeting broader strategic objectives during tenure.
• Strong communication and presentation skills, especially via telephone, required.
• High degree of professionalism required.
• Customer centric focus required.
• Well-developed negotiation skills required.
• Strong leadership skills.
• Excellent verbal and written communication skills.
• Thorough knowledge of Thomson Reuters products, as well as sales policies, procedures, practices, and pricing.
• Strong attention to detail and excellent organizational skills.
• Ability to work independently and as part of a team in a fast-paced, changing environment.
• Demonstrates superior CRM knowledge and technical skills.
• Ability to travel occasionally to training sessions, meetings and to customer locations

What's in it For You?

At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• Compensation: Base salary and a variable compensation that is directly related to your success

#LI-D2E

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.