Associate Client Manager, Inside - SLF

The Small Law Firm (SLF) High Value Client Manager (HVA CMI) is responsible for customer retention and increasing Westlaw revenue, usage, and market-share in their assigned account territory. The High Value Client Manager leverages expertise in customer relations, practice experience, negotiations, and product mastery to increase product usage, remove obstacles, and communicate overall product value to top tier customers.

Note: This is a *hybrid role (*mix of working in-office and from home each week) and can be based in either of these Hub office locations: Minneapolis/St. Paul area (Eagan, MN) , Dallas area (Carrollton, TX).

More About the Role

In this opportunity as Client Manager - SLF, you will:

• Drive Results: Meet monthly renewal volume and revenue requirements
• Consultation: Promoting Thomson Reuters digital capabilities to help customers do business on their time in a simplified way
• Retention Focused: Securing long term revenue by targeting multi-year contract goals and assisting with renewal portfolio growth by reaching upsell goals
• Product Proposition: Designs and develops strategies to increase market share, conducts demonstrations to introduce and position new products effectively
• Sales Process: Aligning with workflow methodology and digital forward workstream
• Reporting: Maintaining an accurate and up-to-date renewal portfolio by meeting business system logging requirements
• Planning: Forecasting your business attainment accurately on a monthly basis

About You

You may be a fit for the role of Client Manager - SLF if you have/are:

• J.D. or equivalent legal experience preferred
• Demonstrated experience in exceeding expectations as a Client Manager and meeting broader strategic objectives during tenure
• Strong communication and presentation skills, especially via telephone, required
• High degree of professionalism and strong leadership skills required
• Well-developed negotiation skills required
• Strong attention to detail and excellent organizational skills
• Ability to work independently and as part of a team in a fast-paced, changing environment
• Demonstrates superior CRM knowledge and technical skills
• Ability to travel occasionally to training sessions, meetings, and to customer locations

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices. Upon return, we will embrace a *hybrid work environment consisting of a mix of working in-office and from home each week.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; two company-wide Mental Health Day's Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Compensation: Base salary and a variable compensation that is directly related to your success.

#LI-D2E

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.