Associate Client Services Representative (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Responsibilities

- Provide administrative support and day-to-day service for Broadridge clients, focusing on routine inquiries and tasks.

- Assist in coordinating with various internal teams (Product, Data Submission, etc.) to ensure client issues are tracked and resolved efficiently.

- Support the troubleshooting of straightforward client issues by utilizing existing resources and seeking guidance from senior team members.

- Collaborate with Client Relationship Managers to manage ongoing client interactions and support account management activities.

- Assist the Product Development team in collecting client feedback and identifying potential areas for system enhancement.

- Help inform clients about system updates and releases, ensuring they are aware of upcoming changes and new functionalities.

- Maintain regular communication with clients to support high levels of satisfaction and relationship management.

- Develop a foundational knowledge of the Broadridge product suite and proactively seek opportunities for growth and development.

- Ensure compliance with all Broadridge policies, especially those concerning data security and privacy.

- Provide administrative support for the client onboarding process to facilitate smooth transitions into Broadridge systems.

- Assist in compiling and maintaining user guides, FAQs, and support documents within the Confluence knowledge database.

- Track and manage client interactions using Jira, ensuring timely handling of inquiries and issues.

- Perform other duties as assigned to support the client services team.

Preferred Qualifications

- Bachelor's degree or equivalent experience preferred.

- At least some experience in a customer service or administrative role is preferred.

Skills/Competencies

- Strong communication skills with the ability to articulate clearly in both oral and written form.

- Organizational skills and the ability to handle multiple tasks simultaneously.

- Basic analytical and problem-solving abilities.

- Professional demeanor with the ability to maintain a positive image in client interactions.

- Willingness to learn and adapt to new technologies and processes.

- Familiarity with JIRA/Confluence/Power BI is a plus

Requirements

- Basic understanding of the financial services industry is a plus.

- Demonstrated ability to work collaboratively as part of a team.

- Enthusiasm for continuous learning and personal development.

#LI-Hybrid

#LI-CB1

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.