Associate Client Success Engineer

Lightspeed Systems has been building solutions to help K-12 IT departments keep technology safe and easily managed for twenty years, but we don’t stagnate; our solutions keep getting better. Our growing company is searching for an Associate Client Success Engineer who is passionate about technology and is excited to provide technical assistance and product education to our customers. Your goal will be to help ensure customers get the maximum value out of our solutions; you’ll do this by serving as their technical partner.  

ABOUT THE ROLE

The following are the essential functions of the position. The list is not exhaustive and may be supplemented as necessary.

• Help customers be successful with Lightspeed solutions by managing installation, implementation, configuration, training, and assisting with ongoing technical support 
• Work with pre-sale team to understand customers’ environments, challenges, and goals with Lightspeed Systems solutions and develop plan to exceed expectations 
• Understand and be able to explain how our software integrates with the relevant and related tools/systems our client’s use 
• Identify opportunities where additional Lightspeed products can meet customers’ needs 
• Make technical presentations and demonstrate how various products will meet client needs 
• Act as liaison between other members of sales team, technical staff and the Development Team 
• Document onboarding and configuration processes for our self-service portal 
• Perform other related duties as assigned 

ABOUT YOU

 The following knowledge, experience, skills, abilities, and key behaviors are preferred or required to perform this job.

• 6 mo - 1 yr implementation or technical support experience
• Strong aptitude for technology required, including knowledge of computer networking and system installation 
• Exceptionally strong communications skills. You must possess the ability to communicate well with both internal and external customers, give presentations to small and large groups, and be able to demonstrate software products and technologies effectively to audiences of varied technical knowledge
• Ability to quickly establish rapport and build relationships 
• Ability to read situations and people and react accordingly
• Strong technical troubleshooting skills
• Excellent organizational and problem-solving skills
• High school diploma or equivalent required. College degree preferred
• Proficient in Microsoft Office Suite
• Positive attitude with a can-do mentality that enables you to be resourceful and deliver results
• Ability to manage time efficiently and effectively in a fast-paced, team environment 

ABOUT US 

For over 20 years, Lightspeed Systems® has been a leader in the ever-changing landscape of K-12 learning technology. Lightspeed Systems works with tens of thousands of schools to maximize the safety, mobility, and effectiveness of their students’ learning experience. Every device can be covered with the most effective web filter, student safety monitor, classroom management software, device management tool, and analytics program available. Learn more at www.lightspeedsystems.com. 

We love our employees, and we show it. A sneak peek into our BENEFITS & PERKS include: 

• Health-- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate our HDHP. 
• Wellness-- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break. 
• Retirement-- 401(k) matching up to 6% 
• Other -- Work from where it makes sense. Pet insurance. 

ABOUT OUR ATX HQ 

If “work from where it makes sense” includes being onsite for you some or all the time, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more. 

• 15,000 sq. ft. of open work area, offices, and huddle rooms 
• A private chef serving up lunch Tuesday through Thursday every week 
• A state-of-the-art fitness center (with outfitted locker rooms)
• Physical therapist onsite regularly 
• Indoor and outdoor casual collaboration spots 
• Pet-friendly office environment 
• A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun 

All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)