Associate Client Support

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

As a Client Support Specialist you will work to provide your colleagues (mainly Health & Benefits Specialists) accurate and timely solutions to their clients’ barriers such as finding appropriate insurance. This role is the sole administrative support of an Accolade internal team. You will collaborate cross-functionally with our Member Services team to help families get the most out of their health care benefits and create a best-in-class experience.

A day in the life…

• Timely and accurate resolution of tasks such as research and identifying an appropriate doctor based on client needs and preferences

• Ensure the smooth flow of outbound notes and other correspondence as needed

• Efficiently and accurately communicate doctors' options back to the Health & Benefits Specialists in a way that provides clear answers to the members' requests

• Collaborate with Accolade team mates to help them deliver best possible service experience for Accolade clients

• Maintain a record of engagement experiences to continuously improve our search processes and results

• Use a combination of IT tools and direct contacts to find a doctor that matches client's needs

• Leverage multiple internal and external tools, sites and systems to resolve tasks and inquiries

• Do web based non-clinical research as needed and other administrative tasks as assigned by your team’s leader

What you should know to be successful on this position…

• Previous experience in a customer service role in healthcare, insurance, pharma or any other industry where technology, multi-tasking and verbal/written communication is used to drive their day-to-day responsibilities

• Excellent knowledge of English language, strong communication skills both in written and verbal

• Ability to work independently, organize, and prioritize own tasks effectively

• Time management and prioritization

• Able to work quickly and maintain flexibility/adaptability

• Critical thinking and problem-solving ability

• Excellent customer service skills; strong verbal and written communication

• General computer literacy

• Cross-coverage between departments with transferable skill sets

• Employee Stock Purchase Plan 

• 5 weeks of vacation + personal days 

• 1 paid day off for your volunteerism per year 

• Sodexo Gastro Pass Card with no contribution 

• Home office

• Flexi Pass Card per month or Multisport Card 

• Parental benefits 

• Yoga classes with a contribution 

• Work from abroad up to 4 weeks a year

• Udemy Business Platform for Hard/Soft skills training 

• Virtual hospital service uLekare.cz 

• Head Space Emotional Support app (www.ginger.com) 

• Carrott - support on family forming journey (www.get-carrot.com)

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person.  Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. 

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

Prague