Associate Client Support Representative (Remote)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

This is a remote role where you will work off-site with occasional onsite visits for training and collaboration. Travel is limited and generally used for team learning and collaboration meetings.

Responsibilities:

Call Handling

• Inbound calls - High call volume (50-100 calls per day)
• Outbound calls - Product support and customer education
• Log call notes in CRM and JIRA

Customer Relationship Management

• Maintain client relationships focused on customer satisfaction and retention
• Educate clients on product and program enhancements
• Maintain and track communication with clients
• Facilitate information flow to all relevant parties
• Flexibility in work schedule is a necessity
• Complete additional projects as assigned

Customer Education

• Ongoing product support
• Editor/tool knowledge base and support
• Guide customers through Corporate Client Intranets, policies and procedures

Troubleshooting/Case Management

• Researching previous and current account activity to resolve issues or answer questions
• Entering issues for Development to further investigate
• Close case and follow up with customer on resolution

Qualifications:

• Strong customer service experience
• Bachelor's Degree or equivalent education is preferred
• Ability to work in a fast paced environment
• Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word
• Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines
• Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others
• Digital Marketing experience is a plus

Salary : $18/HR

Bonus Eligible

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [email protected].