Associate Cloud Operations Engineer

NICE · Other US Location

Company

NICE

Location

Other US Location

Type

Full Time

Job Description

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

Associate Cloud Operations Engineer

Location: Taguig City, Philippines

Hybrid Work Structure

Major Functions/Responsibility

  • Acts as a service domain expert.  Understands the behaviors and functions of all applications and DB services used in the application stack.       
  • Perform detailed analysis of issues within the production and pre-production environments. 
  • Ensures Operational Supportability standards are being adhered to during the development process; works with dev teams to fulfill those requirements.  
  • Assists the Technical Support and Operations (NOC) teams with customer escalations and operational issues, providing insight in advanced questions and solutions.  Acts as a point of escalation for both teams for product-specific issues.  
  • Creates bug reports and application optimization recommendations for the Engineering teams. 
  • Responds to infrastructure escalations impacting the production environment.  
  • Root-cause complex problems and involve multiple stakeholders, network, hardware and software that relate to scaling and performance.
  • Ensure proper monitoring, alerting, capacity planning and reporting in the production environment.  

Education Requirement:

​Bachelor’s degree in computer science, Business Information Systems or related field or equivalent work experience is required​​​

Experience Requirement:

  • 4+ years of experience in similar role
  • ​An ideal candidate will have a combined skill set of technical aptitude, superior troubleshooting, and excellent communication/collaboration skills.
  • Knowledge and proficiency with a variety of Ops and Automation tools
  • Strong troubleshooting skills with the ability to analyze data from multiple sources (logs, system, application)
  • Great at writing scripts for automation 
  • Strong experience working in public cloud environments (AWS) and working knowledge of troubleshooting issues with AWS services.
  • Basic to intermediate understanding of networking concepts (subnets, IP routing, ACLs)
  • Capable of writing SQL queries and performing data analysis against various data sources (SQL, DynamoDB)
  • Experience using application monitoring systems (BMC, CloudWatch)
  • Strong people/communication skills that allow App Ops engineers to interact with in person and remote teams.  
  • History of documenting complex systems (network diagrams, bug reports, application specifications) 

Experience Preferred:

​AWS, Azure 

Experience working with call centers and call centers infrastructure

Experience working with international customer base

  • Works closely with Engineering, QA, DevOps, and Network Operations teams. 



About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.


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Date Posted

08/30/2023

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