Associate Content Author

We are looking for an AEM Associate Content Author with excellent interpersonal skills who will be responsible for authoring front-end content. Strong knowledge and understanding of CMS is required. This position will be responsible for selecting templates, components and modules, adding/editing content (copy, images, video, tagging, SEO metadata) to compose web pages based on brand guidelines and stakeholder input. General obsession with content is desired.

This role will be a part of our Trailhead program, which is Critical Mass’ investment and dedication to supporting emerging talent. When you join you will embark on a custom-built learning journey to understand what we do, who we are, and how we make award-winning work with our clients. Our goal is to integrate you into the amazing work we do here at Critical Mass, and support you as part of the team to grow your career with us! 

This is a contract position with a projected end date of May 31, 2024.

• Collaborate with product marketing, business lines, UX and Search Engine optimization peers to create world-class consumer experiences.
• Work in a cross-channel environment publishing content for desktop/laptop and mobile devices.
• Assist in gathering requirements and assessing content authoring needs of a given project.
• Provide strategic content recommendations and writing/editing support for product managers and business lines, and other content stakeholders.
• Ensure professional-quality content for secure online/mobile banking interfaces, responsive websites, mobile apps, online lead/application forms, marketing pages and other cross-channel websites.
• Analyze and understand end-to-end consumer experiences to make sure all content is consistent in voice/tone/construction and technically correct.
• Collaborate and partner with other company's content authors, creators and strategists as appropriate to ensure consistent tone of voice and messaging for customers.
• Participate as an observer in user interviews and usability.
• Work with development, QA and other internal team members on project implementation and launch activities, including stand-up meetings, defect resolution, acceptance testing, etc.

• Bachelor's degree or equivalent work experience.
• 2+ years of CMS content authoring experience preferably.

• 3 years of professional experience authoring and writing for: Websites, Mobile apps, Software, or other digital platforms.
• Strong interactive writing/editing skills.
• Collaborating with large teams using outstanding communication skills.
• Successfully executing and balancing multiple projects and tasks.
• Working with UX, product and SEO teams.
• Working with multiple stakeholders in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities.
• Ability to problem-solve and work independently when necessary.
• Knowledge of HTML is a major plus.
• Knowledge of Figma is a plus.
• Agency experience is a plus.