Associate, Content & Onboarding

Company Description

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

• Develop and implement a systematic approach to assess the quality of content on the platform. 

• Ensure accurate and timely data entry and reporting. Prepare comprehensive reports on quality assurance activities and findings for stakeholders.

• Conduct thorough testing of front-end interfaces, websites, mobile apps, and other digital platforms to identify bugs, usability issues, and inconsistencies.

• Evaluate the usability and user experience of front-end interfaces from the perspective of customers and restaurant partners

• Collaborate with the sales and commercial teams on a daily basis and manage other stakeholder relationships.

• Act as a liaison with other cross-functional teams to address any operational challenges.

• Maintain a deep understanding of the Salesforce platform. Utilize Salesforce to track and analyze sales data, providing insights for process improvement.

• Provide feedback and recommendations to improve navigation, interaction flows, and overall user satisfaction.

• Take ownership of special projects aimed at enhancing effectiveness of processes and efficiency

• Collaborate with team members to implement and learn new tools or technologies that can improve overall operations.

Qualifications

• Bachelor’s degree in Business Administration, or a related field.

• Excellent typing speed and accuracy.

• Proficiency in using word processing, spreadsheet and presentation software (e.g., Microsoft Word, Google Docs, Powerpoint, Excel. etc.) 

• Analytical mindset with proficiency in data analysis and reporting.

• Excellent problem-solving skills with a keen attention to detail.

• Strong negotiation and communication skills, with the ability to build and maintain professional relationships.

• Has ability to work collaboratively in a team-oriented environment.

• Ability to manage multiple projects simultaneously and prioritize competing demands.

• Ability to work in a fast-paced, dynamic environment with tight deadlines.

• Experience working in the technology, e-commerce, or food industry will act as an advantage.

Additional Information

• An extra steep learning curve.
• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A vibrant and international team committed to diversity and inclusion.
• Regular company and team events.
• Responsibility from day one in a fast-growing and global company.
• Other benefits include health insurance and learning and development opportunities!