Associate Contract Manager (Renewal Specialist)

Resumes MUST be submitted in English.

As an Associate Contract Manager for our 1:Many (Scaled) Customer base at HubSpot you will be responsible for handling all assigned customer contract inquiries in a timely manner for customers in NAM and LATAM.  This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused results-driven organization you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot.

In this role you’ll get to:

• Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service.

• Communicate directly with customers and internal colleagues to ensure the accurate execution of customer renewals.

• Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success Accounts Receivable and Sales as well as partnering with Business Enablement on ways to enhance our billing infrastructure.

• Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks.

We are looking for people who:

• Are fluent in Spanish and English

• Portuguese is a PLUS.

• Are passionate about creating a great customer experience

• Show clear communication skills with the ability to effectively lead a phone conversation

• Have healthy negotiation and interpersonal problem-solving skills

• Seek to understand multiple perspectives in a situation

• Embrace a dynamic and motivating environment

• Invest in relationships with customers and colleagues

• Contribute to a positive team environment of equality and inclusion