Associate Creative Director UXUI OnBrand

You Lead the Way. We've Got Your Back.

The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences.

OnBrand is American Express' In-House Creative agency, on journey for an exciting expansion. Our ambition is "Become creative partn er-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence". We are focused on developing forward-thinking ideas and work across channels, end-to-end experiences in digital and beyond.

Are you a designer who is obsessed with the emotional and functional aspects of user experiences you help create? At OnBrand, the UX Designer wears a lot of hats. You need to be a user experience expert, closeted product designer and researcher, curious visionary, and a trusted team player all rolled into one. You will join a growing design team to develop innovative solutions that work across a variety of digital touchpoints. You will be the user advocate from concept to launch, understanding target audiences' needs, tasks, and goals and translating them into digital experiences. Ideally, you are a problem solver with a passion for translating complex problems into elegant design solutions. Is that you? If so, keep reading.

What you'll be responsible for:

• Transform ideas, business opportunities, research and creative vision into tangible assets that provide clear, usable, useful and desirable outcomes for users
• Participate in user discovery sessions, design thinking and journey/empathy mapping to understand user pain points
• Use analytical skills and strategic perspective to identify trends & recommend solutions that will help improve the user experience
• Provide the user experience perspective to American Express product partners
• Consult with Product Managers to determine their insight needs, make appropriate recommendations, and craft strategies that align with their product roadmap
• Help ideate and create innovative concepts that meet the business objectives and requirements while helping our customers achieve their goals
• Delivering future-thinking, customer-focused designs
• Speaking multiple "languages" while working closely with creative, product, business, strategy and tech from intake to launch and beyond - this means being able to see the big picture, and figure out the small details simultaneously
• Ensuring quality and consistency of UX deliverables including developing site maps, process flows, wireframes, functional specifications; preparing and conducting user validation and/or usability testing sessions and other forms of qualitative and quantitative customer research; and developing user profiles, personas and scenarios

#RAD_OnBrand_Design

A successful candidate will have:

• A very strong understanding of the UX workflow and an understanding of an agile, collaborative process and how to execute when the time comes
• A customer-first mindset with a good balance of design needs and business acumen
• Ability to simplify and turn complex interactions into intuitive user experiences
• Knowledge of different qualitative user experience methods and tools, e.g. usability testing, remote testing, and when to apply them
• Experience with designing user journeys, identifying pain points and designing solutions to solve customer problems
• AEM proficient
• Ability to draw on multiple inputs (reporting data, metrics, qualitative and quantitative insights, and stakeholder/business direction) to arrive at customer-focused recommendations
• Experience participating in workshops on topics such as design thinking, ideating & solutioning, rapid prototyping, and empathy/journey mapping
• Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
• High degree of organization, individual initiative and personal accountability
• Comfortable working with team members spread across multiple locations and time zones, in a matrix environment
• Experience in information design, interface design, flowcharting, storyboarding, human factors or human computer interaction and usability
• Able to work independently in product pods or within a larger group and proactively looks to socialize and review work
• 6+ years of experience in User Experience, Interaction Design, or Product Management preferred

Knowledge/Technical Skills:

• Bachelor's degree in a design related field preferred
• Have a current understanding of responsive design, mobile interfaces and content management systems
• Be well read in the masters: Krug, Morville/Rosenfeld, Cooper, Nielsen, etc.
• Have strong computer skills and firm grasp of Adobe Creative Suite, prototyping tools (Balsamiq, Sketch, Omnigraffle), the Microsoft Office product suite (Outlook, Word, Excel, and PowerPoint)
• Has been the design key contributor on several major enterprise-level web site projects, from start to finish
• Shows examples of user experience documentation on several major enterprise-level web site development efforts
• Experience creating style guides, pattern libraries, and other design solutions that drive design across large organizations
• Has a solid understanding of how to conduct research sessions, translate user needs into insights to influence product strategy
• With your application, please include a link to your online portfolio to be considered.

Additional Details:

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.