Associate - Credit Card Operations

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

About the role

We are seeking a highly organized and detail-oriented individual to join our team as a Associate - Credit Card Operations. The primary responsibility of this role is to perform End Of Day (EOD) Operations for both the US and Indian markets.

Responsibilities

• Perform and monitor credit card system EOD operations on a regular basis.
• Ensure that all pre-EOD and post-EOD checks are performed.
• Participate in bug and incident resolution processes.
• Ensure that all exception reports and errors are monitored and resolved in a timely manner.
• Collaborate with cross-functional teams, including risk management, finance, marketing, and customer service, to enhance operational efficiency.
• Develop and maintain operational policies, procedures, and workflows to streamline credit card operations while ensuring adherence to internal controls and risk management protocols.
• Conduct regular audits and quality assurance reviews to identify and address operational gaps, errors, and potential fraud risks.
• Stay informed about industry trends, emerging technologies, and regulatory changes related to credit card operations, and recommend appropriate actions or enhancements.
• Analyze operational data and generate reports to evaluate performance metrics, identify areas for improvement, and present findings to senior management.
• Provide training and guidance to team members on credit card processes, compliance requirements, and operational best practices.
• Maintain a high level of professionalism, integrity, and confidentiality in handling sensitive customer information.

Skills

• Exceptional attention to detail and accuracy, with a focus on delivering high-quality work.
• Effective communication and interpersonal skills to collaborate with stakeholders at all levels.
• Ability to multitask, prioritize assignments, and meet deadlines in a fast-paced environment.
• Strong commitment to maintaining data security and customer privacy.

Education & Qualifications

• Experience- 0 to 1 year.
• Any engineering graduate with basic knowledge of SQL or any other programming language.

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success