Associate Credit Risk Operations Specialist

About the Role:

Self is building a community of people who are looking to better their lives by building credit history. You will join our Credit Resolutions Operations team and be responsible for daily operational workflows supporting card operations, and credit disputes, etc. You will be empowered to tackle incoming transactional tasks on a daily basis to help our

company scale and mitigate credit washing.  You will be challenged to use judgment to make decisions on possible reporting errors.  You will be researching and investigating account history and escalating any Self reporting issues.  

Responsibilities:

• Complete daily operational investigation and credit resolution tasks, including eOscar ACDV, paper dispute responses, other reporting-related functions as needed and loan verifications
• Manage the processing of High Risk customer requests including Bankruptcy, SCRA, and MLA.  Requires the ability to understand and analyze a multitude of different documents, often legal in nature. 
• Ensure that prioritized workflows are completed timely to ensure compliance with regulatory and business SLAs.
• Credit bureau reporting subject matter expert including reconciling customer level data to bureau reporting data, exception remediation for both onshore and offshore and volume management.
• Internal systems subject matter expert includes understanding the data flow between different risk systems and suggesting improvements on a quarterly basis
• Supports external vendors as an escalation agent includes assisting agents with questions or issues with customers.
• Investigate and resolve customer inquiries and complaints in an empathetic manner.
• Utilizes internal systems to analyze and research trends related to credit reporting and payment history for complicated/escalated cases
• Analyzed Consumer reports relating to Identity Theft.

 Qualifications:

• Experience in fintech, card operations, compliance, or banking operations a nice to have
• Exceptional communication skills
• Ability to create solutions regarding process improvement
• High EQ and ability to build rapport with team members
• Strong ability to adapt and learn new workflows and skills a must
• Strong technical skills

Personality Traits:

• Ability to work both independently and on a small team
• Dependable and dedicated
• Enthusiastic and “self-starter” approach
• Brings high energy and interest to customer inquiries and remains calm and

respectful

• Strong written, verbal, and organization skills