Associate-CS Phone

Company Description

Sutherland Malaysia

Job Description

- Research customer problems and deliver solutions

- Deliver an experience to every customer, meeting client’s service standards 

- Respond to 60-70 emails/chats per day through template and long form email responses to customer email inquiries

- Achieve and maintain required metrics and goals

- Work proactively to ensure potential issues are escalated appropriately.

- Work as part of the team to ensure the program floor is a positive and professional environment.

- Provide support in projects and initiatives as and when required.

Qualifications

• Language skills: Fluent in both Korean and English language.
• Education: Diploma and Diploma above.
• Experience: 1+ years in customer service experience is preferable.
• Technical skills: Has a basic knowledge of computer systems, excellent typing skills.
• Only for Local Malaysian who has good Korean skills and Native Korean who is willing to relocate to Malaysia.
• Last but not least, we are looking for someone that is passionate about music!

Additional Information

All your information will be kept confidential according to EEO guidelines.