Associate CSM (EMEA Remote)

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.
Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description

Right now the Nordic team consists of three people who are responsible to maintain and grow the current book of business through renewals and new business. We are part of the EMEA GTM team and contribute a significant part of the EMEA revenue. 

Our main goal this year is migrating our Ouriginal clients to a Turnitin solution. For the role we are looking for someone who can handle the auto renewals in the Secondary Education sector.

In this role you work closely together with the other team members but also with the migration team, marketing and sales operations team.

Responsibilities

• List key responsibilities.
• Renew existing clients in the Secondary Education sector.
• Talking to clients about migrating from Ouriginal to Turnitin. 
• Attending events to talk to existing clients. 
• Maintain a correct representation of our clients in our CRM system. 
• Work independently towards your goals. 
• Currently we work on migrating our clients from Ouriginal to Turnitin. In the coming years we look to expand our portfolio by also directly selling our other solutions in the Nordic region. 
• Within Turnitin there are several options to continue to develop your career. Within this role there is the option to grow within the team and take a more prominent role within the team for example as senior CSM.

Qualifications

• Think outside of the box- does the successful candidate need a degree? Or could equivalent experience work just as well? 
• Speaking Swedish is a must. 
• Speaking English requires to be proficient. 
• Good communication skills. 
• Passion for working in Ed-Tech and the education industry. 
• This role is for people who are looking for their first job in sales or have up to three years experience. 
• Have a customer centric mindset. 
• Are a team player that is showing integrity. 
• Experience in working with SFDC would be nice but not a must as this is also a role for someone seeking their first sales job.

Additional Information

Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of making a difference in the lives of educators, administrators, learners and researchers around the world, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. In our Remote-First approach to collaborating, you are also able to work the way that best fits your style and situation - whether that be remote, in one of our offices/rented spaces, or hybrid.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 
Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Flexible/hybrid working 
• Remote First Culture
• Health Care Coverage*
• Tuition Reimbursement*
• Competitive Paid Time Off 
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness Reimbursement/Home Office Equipment*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.