Associate CSR - GEXA

Requisition ID: 63967

Gexa Energy /NextEra Energy Services is one of the fastest-growing retail energy providers, delivering innovative energy solutions with affordable electricity plans, including 100 percent renewable energy plans to more than 1.1 million residential and business customers throughout North America.

Position Specific Description

Job Overview

This job is responsible for providing a variety of services to inbound and outbound callers through the application of knowledge of our organization, its services and products.

Job Duties & Responsibilities

Under direct supervision: • Processes a variety of customer transactions in accordance with established guidelines and procedures • Confirms customer understanding of the solution and provides additional customer education as needed • Prepares, completes and updates customer files • Communicates effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests • Offers customer solutions to issues that are often non-standard/non-routine and require some clarification • Participates in activities designed to improve customer satisfaction and business performance • Refers customers to sales for upsell opportunities • Maintains broad knowledge of client products and services for superior customer service • Performs other job-related duties as assigned

Required Qualifications
• High School Grad / GED• Experience:0+ years

Preferred Qualifications
• Associate's Degree

Employee Group: Non Exempt
Employee Type: Full Time
Job Category: Customer Service
Organization: Gexa Energy LP
Relocation Provided: Yes, if applicable

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to [email protected] , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

Nearest Major Market: Houston