Associate Customer Account Manager

Job Description

Job Summary

The Associate Customer Account Manager solves Healthcare Professionals' (HPs) questions or issues regarding paycheck earnings and deductions, federal and state taxation, and reimbursements in line with IRS guidelines. The role manages an account of Healthcare Professionals and maintains industry recognized benchmarks (SSPA) for resolution time, Average Speed To Answer, and customer satisfaction. The Account Manager works in partnership with an assigned group of internal business partners in order to increase higher customer retention, market share and revenue. This individual demonstrates customer service and improves staffing fill rates accurately documenting in all applicable systems, and in a timely fashion.

Job Responsibilities

• Resolves all first call resolution inquiries related to timekeeping and reimbursements.
• Manages Inbound/Outbound Call Volume.
• Partners with Healthcare Professionals, Clients and Sales to collect approved Time Records to ensure timely pay/bill.
• Manages pay/bill discrepancies by partnering with internal and external customers.
• Logs and tracks each customer to maintain historical records on all customer interactions.
• Responds to internal communications to ensure prompt resolutions.
• Works with multiple Branch Offices to provide seamless after hours service, creating consistency and best practice.
• Educates Healthcare Professionals on navigating our self-service website for payroll information.
• Educates Healthcare Professionals on navigating our self-service website for payroll information.
• Establishes payment plans for Earnings Overpayment with Healthcare Professionals.
  Education
• Bachelor's Degree | Preferred
  Minimum Work Experience
• 2-4 years in a fast paced, external facing Customer Support department.
  Key Skills
• Problem solving
• Effective Communication Skills
  Our Core Values
• Respect • Passion • Continuous Improvement • Trust • Customer Focus • Innovation
  At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity. AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care. AMN Healthcare is an equal opportunity employer.

Pay Rate

$17.25 - $20.50 Hourly

Final pay rate is dependent on experience, training, education, and location.