Associate Customer Account Specialist

Requisition ID: 66546

Florida Power & Light Company is America's largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry? Join our world-class team today!

Position Specific Description

As an Associate Account Specialist with the FPLES team, you will be responsible for assisting customer with filing claims, providing detailed explanations of services or products, listening to customers concerns and addressing their request. You will review customer accounts and transactions while resolving customer concerns. The role will also intel communicating with customers over the phone or via email, assisting with deferable work when needed. This role will require meeting all service levels and Quality targets on a daily basis.

Knowledge of the following applications and programs are a plus:

• SurgeShield
• Electronic Surge Protection
• Home Serve Products
• CIS II
• Billing Manager
• SharePoint
• Cisco NGCC
• Salesforce

Job Overview

Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.

Job Duties & Responsibilities

Under direct supervision:

• Researches and resolves sensitive customer requests and complaints
• Ensures timely report of outages
• Performs general account maintenance and billing adjustments
• Performs rate analysis

• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Experience: 2+ years

Preferred Qualifications

• Six Sigma Yellow Belt Certified

Employee Group: Non Exempt
Employee Type: Temporary
Job Category: Customer Service
Organization: Florida Power & Light Company
Relocation Provided: No

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to [email protected] , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

Nearest Major Market: Miami