Associate Customer Experience Representative (8:30am - 5:00pm PST)

Work Flexibility: Remote or Hybrid or Onsite

Who We Want

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
• Challengers. People who seek out the hard projects and work to find just the right solutions.
• Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
• Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

What You Will do

Under minimal supervision the Associate Customer Experience Representative is expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

• Answers incoming requests through a multichannel system which include but are not limited to order entry, order status and trouble shooting of products.

• Follow standardized process to ensure 100% quality for all orders.• Accountable for all record-keeping as appropriate and in accordance with Stryker specifications. • Understands, interprets and explains detailed information of printed material and processes.

• Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.

• Maintain continual positive attitude, builds relationships and fosters teamwork.

• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.

• Flexibility in responding to new and rapidly changing situations and environment.

• Demonstrates an understanding of how decisions impact customers and markets.

• Participates in the creation and continuous improvement of standardized work.

• Other duties as assigned.

What We Need

• Clear and concise communication skills
• Passion for best-in-class customer service and ability to make customers promoters of our products and services
• Computer skills and know-how to navigate between different systems
• 2+ years of customer or account management experience preferred
• Demonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Demonstrated computer skills (e.g. ERP systems, Customer Relationship Management (CRM) system, Excel and Word.)
• Demonstrated problem solving and communication skills
• Demonstrated organizational, customer service and follow up skills
• Demonstrated phone skills; ability to maintain composure in stressful situations
• Demonstrated interpersonal skills with ability to successfully communicate verbally and writing
• Demonstrated accuracy in data entry
• Must have the ability to work flexible hours, as needed to support the business needs.
• Must be able and willing to work successfully in a team environment.
• Prefer demonstrated knowledge of the medical implant industry and hospital customer base
• High School Diploma or equivalent required.

$16.73 - $26.93 plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.