Associate Customer Relations Representative

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.

Position Description

As an Associate Customer Relations Representative, you will be responsible for working within the framework of a team and performing the following activities:

• Enter customer orders and understand the Customer Relations team's processes
• Comprehend and comply with safety rules and company policies
• Work directly with external customers as well as Applied Medical internal departments, such as Credit, Field Operations, and Shipping
• Assist with other tasks and projects, as needed

Position Requirements

This position requires the following skills and attributes:

• Bachelor's degree in a related field
• More than one year of customer service experience in a call center setting, preferably within a manufacturing environment
• Knowledge of Microsoft Excel and Outlook
• Excellent communication skills, both written and verbal
• Knowledge of Microsoft Excel and Outlook
• Perform multiple tasks and projects concurrently
• Possesses outstanding organizational skills, attention to detail, and project management skills
• Work with a high degree of autonomy with a focus on customer service
• Team player who works well with others and succeeds in a highly collaborative environment

Preferred

The following skills and attributes are preferred:

• Experience with Systems, Applications, and Products in Data Processing (SAP)

Benefits

The base compensation range for this role is $24 - $26 / hour for the position in California. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries in California based on the date of this job posting. Your recruiter can share more about the specific salary range compensation package during your hiring process.

Please understand that the compensation range may be modified in the future. Each amount of pay is considered to be wages or compensation once such amount is earned and determinable. The amount and availability of any bonus, commission, benefit or any other form of compensation may be modified at the Company's sole discretion, consistent with the law.

The total compensation package for this position may also include [bonuses and/or other applicable incentive compensation plans].

Our total reward package also includes the following:

• Training and mentorship with ongoing learning and development courses
• On-campus wellness activities
• Comprehensive medical and dental and vision coverage
• Education reimbursement program
• 401(k) program with discretionary employer match
• Generous vacation accrual and paid holiday schedule

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Equal Opportunity Employer

Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.