Associate, Customer Success Manager

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.
Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.
If that sounds exciting—and the job description below feels like a fit—we really should start talking. 

The Associate, Customer Success Manager contributes to the mission of BetterUp by ensuring that our customers and members receive the full value out of the BetterUp platform and experience. As a key advocate for customer needs, this role builds partnerships that drive adoption and success. Core skills to be successful in this role include, but are not limited to; customer empathy, project management, and problem-solving.

What you’ll do:

• Account Health: Monitor health metrics and respond to early warning signs; escalates issues to leadership as needed. 
• Adoption: Responsible for educating and guiding customer adoption of the BetterUp platform. Equip your customers with the resources and best practices that assure timely and successful adoption.
• Value Delivery:  Oversee the value delivery motions for your assigned customers – from baselining to impact review and ROI calculation. Lead in crafting value-driven business recommendations for growth.
• Relationship Building:  Establish strong relationships at various levels within diverse customer organizations.
• Partner Enablement: Enable customers to independently manage and navigate aspects of their program. 
• Internal Partnerships: Influence the development of our products and functionality, assist in product marketing, and enrich the knowledge base and best practices for both internal teams and customer communities.

If you have some or all of the following, please apply:

• 2+ years experience in customer-facing roles, managing accounts or stakeholders.
• Proven ability to build relationships and establish credibility with senior customer contacts.
• Experience in project management, including handling a high volume of customers or projects simultaneously.
• Strong track record of enabling customers to actively participate in and promote the value of their programs.
• Knowledge of HCM SaaS or talent management disciplines is a plus, but not required.
• Ability to travel, up to 20%, as needed.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 
• A competitive compensation plan with opportunity for advancement
• Medical, dental and vision insurance
• Flexible paid time off
• Per year: 
• All federal/statutory holidays observed
• 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
• 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks 
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $54,000 – $121,800.

If you live in New York, the base salary range for this role is: 
$81,200 – $121,800: New York City
$67,600 – $101,400: Nassau, Newburgh
$54,000 – $81,000: Albany, Buffalo, Rochester, Syracuse

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to [email protected]

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