Associate Customer Success Manager

The Customer Success team at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.

 As an Associate Customer Success Manager you will be a key player on the Customer Success team. Days will be filled with a variety of different projects to help support and service our customers including managing and executing marketing campaigns, analytics/reporting and much more. The ideal candidate is hungry and looking for a phenomenal opportunity to be challenged and learn quickly.

 The role: 

• Supporting CSMs on day-to-day tasks for customers. This includes: Joining status calls, tracking performance and monitoring campaigns, helping CSMs with any program/creative ideas to optimize lifecycle marketing strategy, triaging customer issues to Product and Tech Support, and raising issues to CSMs as needed.
• Project management support for the CSM team: maintaining various task force boards, updating at risk flags in Salesforce, monitoring opportunities and logging updates for the CSM team, and other PM responsibilities for the team
• Identifying areas for improvement and championing process change. The ACSM role has a unique vantage point of working with several internal teams and departments. An ACSM should feel empowered to look for ways to improve our internal processes and how we serve customers. The ACSM team is encouraged to bring these ideas forward and to lead initiatives for internal and external improvements. For example, compiling new methodologies.
• Master product offerings to act as a resource for enablement and maintaining the CSM Client Training Board

• BA/BS degree & 1+ years experience related to SaaS, technology, digital marketing and/or e-commerce
• Incredibly organized with strong project management experience
• Strong technical skills or ability to quickly learn technical concepts
• Proactive, energetic attitude and desire to work in a results-oriented, collaborative and fast paced environment
• Demonstrates basic problem solving abilities, coupled with a desire to tackle responsibility
• Possess excellent written and verbal communication skills
• Confidence, patience, passion, ambition and drive
• Ability to organize and manage yourself to get things done with minimal oversight
• A sense of wanting to figure out how things work