Associate Customer Success Manager - Enterprise

Associate Customer Success Manager

Location:

Can work remotely anywhere in the US.

Position Summary:

As an Associate Customer Success Manager, you will work with a set of designated accounts (users) to help them move toward their ever-evolving desired outcomes.

While building up practical industry knowledge, domain specific workflow experience, business acumen, relationship management and broad understanding of Bentley solutions you will position yourself as a trusted advisor to our users to help them win in their business while maximizing their return on investment in Bentley solutions. You will be set upon a career growth path in Success Management, receive hands-on coaching and training from your management line as well as your senior colleagues.

You will work with a wide group of business, process, and solution specialists in Bentley to define and advise on best practices for our users and furnish them with insights and recommendations on a regular basis to improve their usage of, and experience with Bentley Systems products and services. Next to that you will also learn to be the voice of your designated users to influence our product development roadmaps by means of regularly collecting user feedback and sharing back into the organization.

Your Day-to-Day:

• Engage with account stakeholders to facilitate capturing business outcomes, to prioritize digital workflows improvements, and create a Success Plan.
• Continuously measure results and advise the account towards improving adoption.
• Improve user's awareness of what is possible by Sharing relevant information and updates and proactively reaching out to foster user engagement.
• Lead and own aspects of post-sales engagement with the account that includes coordination with Account Management, Solution Consultants and Trainers, Product Management and Support Account Managers.
• Focus and find ways to improve the account's health and user satisfaction scores.
• Receive training and coaching from Management and Senior Colleagues to grow in the role and in your career path.
• Travel may be required for internal or external events.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements. The role requires communication with managers, peers and other colleagues of the company in person, and by utilizing Microsoft Teams chat, calling and meeting functions.

What You Bring to The Team:

• A positive, can-do attitude and eagerness to learn about Success Management in the industries Bentley Systems caters to.
• A healthy interest in building experience dealing with internal as well as external executive management.
• Fascination with, or an education in, (Green/Carbon reduction) engineering design, construction, project delivery and/or asset performance.
• Prior exposure to strategic projects involving software configuration, training, development, and deployment (preferred)
• Prior experience in dealing with account key stakeholders, Account Managers, Consultants, Software Development Managers, Professional Services Managers, IT and Network professionals. (preferred)
• Being comfortable with working both independently (remote/self-motivated) and in a team-oriented, collaborative environment as an active contributor is essential.
• Fluent English language skills (written as well as verbal)

About Bentley Systems

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure - sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequent's leading geoprofessional software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,500 colleagues and generates annual revenues of approximately $1 billion in 186 countries.

www.bentley.com

Equal Opportunity Employer

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law and EEO is the Law Supplement documents provide additional information about your rights as an applicant under the law.

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

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Request an Accommodation

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at [email protected]