Associate Customer Support Representative

Work Flexibility: Hybrid

Work schedule for first 6 weeks of employment while on-boarding and in training:

• Monday - Friday - 8am - 4:30pm ET

Staggered shifts after on-boarding and training completed:

• Monday - Friday:
• 8a - 4:30p ET
• 8:30a - 5p ET
• 9:30a - 6p ET
• 10:30a - 7p ET - This schedule is specifically for latest new hire
• Duration of new hire schedule : 3 - 6 months or to a year depending on the movement of the team

Alternate 4/10's work schedule as another option:

• 9am - 7pm ET - Monday - Thursday, or
• 9am - 7pm - Tuesday - Friday

Who we want-

Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Goal-oriented developers - Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

Customer-oriented achievers - Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

What you will do-

Works as a liaison between customers and internal departments within the organization to ensure customer satisfaction. Responsibilities include but are not limited to responding to customer inquiries for information and pricing, data entry, and requests for technical support. To carry out responsibilities, this role must effectively interact with multiple departments, such as service parts, field service, materials, production, logistics, sales, finance, and management.

• Answers all incoming customer calls from customers/sales reps and service techs and serves as a back-up for placing service part orders
• Assists customers by determining order status and working to resolve product related problems and questions
• Informs customers of standard procedures when placing an order and follows up (verbally or in writing) to ensure customer satisfaction
• Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted electronically or by fax with 48-hours of receipt for capital orders and 24-hours for service orders
• Initiates and tracks documentation to authorize and direct work according to customers' contractual obligations
• Customer satisfaction: Perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. Live The Stryker Brand, to earn customer loyalty by developing true friendships with our customers, providing best-in-class products, services, and quality
• Is always responsible and accountable, being passionate towards the success of the business and treating all with dignity and respect
• Builds relationships and fosters teamwork with fellow team members, leadership, and individuals within other departments

What you need-

• High school diploma or equivalent required
• Exhibit excellent verbal and written communication skills required
• PC literate required, ERP (JDE/SAP) experience - preferred
• Prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate required
• Moving materials up to 50 pounds, reach, push, or pull in order to accomplish job accountabilities required
• Basic reading and math skills, and ability to adhere to safety related issues to include, but not limited to good housekeeping, ergonomics practices, documentation, and team concepts required
• Ability to effectively demonstrate knowledge of modern office procedures by utilizing, but not limited to, the personal computer, fax machine, and copy machine required
• Ability to communicate with employees and customers/guests in a professional and courteous manner required

What you will get-

• Medical, Dental, Vison, and Prescription Drug Insurance
• Tuition reimbursement up to $15,000 per year
• Matching 401(k), plus opportunity for a discretionary contribution
• Paid Vacation/Sick Time
• Basic life, AD&D and supplemental life insurance
• Short-term and long-term disability insurance
• Employee Assistance Program
• Wellbeing program with incentives
• Discounted employee stock purchase plan

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.