Associate Customer Support Specialist - Technical

About the job

The Red Hat Customer Experience and Engagement (CEE) team is Looking for a fluent Portuguese speaker with an interest in learning about Linux and other Red Hat's technologies to join us as an Associate Customer Support Specialist. In this role, you will work as part of a multicultural and multilingual customer-facing technical support team that handles support requests from enterprise customers via telephone and web tickets. You'll cooperate with technical support engineers by providing high quality translations from Portuguese to English and vice versa. As an Associate Customer Support Specialist, you will be responsible for maintaining a high level of customer satisfaction, owning the communication between customers and senior technicians and collaborating with a global technical team. You'll need to be able to attend both technical and non-technical training where you'll develop your troubleshooting and support skills.

What you will do

• Interact with customers on a daily basis regarding technical issues; record and document issues
• Translate Portuguese queries and technical updates from customers to and from written and spoken English
• Work on a team of Red Hat Enterprise Linux (RHEL) technical support engineers; cooperate with support management when necessary in order to resolve customer requests
• Actively research customer issues and incorporate your findings into the Red Hat Knowledge Base
• Progressively solve more customer issues by yourself as your technical skills grow
• Translate materials, manuals, and knowledge base articles

What you will bring

• Fluent language skills in English AND Portuguese (written and verbal) at a professional level
• Exceptional customer service attitude
• Flexibility, customer focus, and resistance to stress
• Desire to learn about Red Hat Enterprise Linux (RHEL) and related technologies
• No previous professional technical experience is required, but it is a plus; training is provided to all employees
• Additional professional knowledge of Spanish is a plus

The salary range for this position is $24.16 per hour to $28.20 per hour. Actual offer will be based on your qualifications.