Associate Delegate Relations Manager

Company Description

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

As an Associate Delegate Relations Manager you will be advising customers on the range and suitability of the events and courses that we run across a number of industries, as well as additional services offered.

You will have full training and and expertise of the business development and technical teams throughout.

Sales will reflect the training needs of our customers, but also the overall business strategy, with the aim of maximising long-term revenue.

An additional key part of the role is to identify cross selling opportunities, understanding the client’s needs and providing them with information about live and future events in their relevant portfolio. 

This role requires ability to work remotely, with occasional travel in the UK, Europe or World-wide in order to attend conferences may be required in support of sales / marketing activity. 

You will report to the Head of Sales of the Vertical they work in, but will collaborate with other members of the Informa Connect Production, Sales and Marketing teams. 

You will have opportunity for progression in this role is endless, with promotions available in sponsorship, production or management. 

KEY RESPONSIBILITIES 

• You will generate revenue by selling on large scale events, specialised conferences and training courses 

• You will be able to Identify opportunities to cross sell our whole portfolio of events Finance, Pharma, Maritime, Marketing, Legal and Tax 

• You will be able to provide support, where needed, to ensure revenue is collected on sales that are made 

• You will be working towards sales and call rate targets set by the Head of Sales and Global Revenue Director

• You will need to provide detailed feedback to divisional managers and other departments on the progress of each event and sales campaign 

• You will be contributing to new lead generation activities using all available resources 

• You will need to follow up all leads in a timely and pro-active manner 

• You will need to ensure consistence of any sales/marketing information (keeping customers apprised of current prices, discounts (if any), target audience, priorities, resource availability etc.) 

• You will be liaising closely with both the wider Informa Connect teams and the event team to ensure sales activities are conducted in the most efficient manner, and it is a way that is aligned with the wider business 

• At time you will have additional duties as required in support of the overall business and as the need arises 

This role is primarily concerned with selling delegate places on to our events and training courses which we run Globally. Products that you would be selling would be:

• Face to Face Large scale Content led Conferences 

• Face to Face Small to Medium Content led Conferences 

• Face to Face Large scale Exhibitions 

• Face to Face Large scale Trade shows 

• Face to Face Training Seminars 

• Face to Face “In House” Training Seminars 

• Face to Face brokered meetings 

• Digital live stream Large scale Content led Conferences 

• Digital Small to Medium Content led Conferences 

• Digital live stream Large scale Exhibitions 

• Digital live stream Large scale Trade shows 

• Digital live stream Training Seminars 

• Digital live stream “In House” Training Seminars 

• Digital live stream brokered meetings 

• Digital Distance Learning Certificates, Post Grad Diplomas, LLMs, MBA 

• Digital publications in Finance 

• Digital Marketing Services 

• Hybrid F2F/Live stream Large scale Content led Conferences 

• Hybrid F2F/Live stream Small to Medium Content led Conferences 

• Hybrid F2F/Live stream Large scale Exhibitions 

• Hybrid F2F/Live stream Large scale Trade shows 

• Hybrid F2F/Live stream Training Seminars 

Qualifications

You will need to highly motivated with excellent communication skills to be able to identify customer’s needs, as well as delivering a high level of customer service whilst maximising the sales opportunity. 

Whilst direct sales experience is not essential the ability to prove your drive to build a career within sales and work to KPI's and targets will be measured.

This will be a global opportunity and though based in our London offices (8AM to 4.30PM), at times you would be required to work US, EMEA and US hours. 

Additional Information

This will be a global opportunity and though based in our London offices (8AM to 4.30PM), at times you would be required to work US, EMEA and US hours.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com Our benefits include:

•  Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
•  Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
•  Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more 
• Recognition for great work, with global awards and kudos programmes 
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.

Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here