Associate, Delivery Strategy & Operations

U.S. healthcare is frustrating and deeply flawed. Cedar's mission is to drive better outcomes for everyone involved, including providers, insurance companies and the people they serve. At a time when consumer-friendly healthcare experiences are more critical than ever, our platform is uniquely equipped to solve problems that lead to billing issues and administrative waste. At Cedar, know that your work will have a meaningful impact on people's lives.
As Cedar looks ahead to its next chapter of growth, the team is seeking an energetic, razor-sharp, and motivated Associate, Delivery Strategy & Ops to work with the Director of Delivery Strategy & Ops on critical initiatives that will enable our Product Delivery team to achieve its goals. Cedar's Delivery team is responsible for planning and implementing Cedar's products and services with contracted clients. The Delivery team plays a strategic part in the client lifecycle at Cedar, which reflects a conversion from contracted ARR to actualized ARR as well as a transition from a prospect to live client.
You will have the opportunity to work with partners across various functions within Cedar on topics spanning process improvement, product implementation, reporting & analytics, delivery strategy, and beyond!
If you are excited to operate independently in a fast-growth, fast-paced healthcare fintech startup, please apply to learn more. Applications will be reviewed on a rolling basis.
Responsibilities
You will work with internal partners to drive high-impact initiatives that directly drive Cedar's growth:

• Work closely with the Director, Delivery Strategy & Ops to create and implement initiatives to accelerate our product delivery across all product lines, making them easier for both clients and Cedar
• Support initiatives to accelerate Cedar's implementation capabilities, including setting and tracking key performance indicators, supporting implementation strategic efforts, and analysis to inform staffing and areas for improvement
• Set up vendor operations related to pre and post product delivery and support development of long term vendor strategy
• Support building and running internal management processes; help monitor and manage the Delivery P&L; Develop and maintain dashboards to track delivery efficiency and other metrics
• Lead special initiatives (with the guidance from Delivery leadership team) that you believe will contribute value to the organization
• Maintain a culture that adheres to Cedar's values of focusing on our vision, using good judgment, applying a growth mindset, and rejecting mediocrity

Skills & Experience

• Bachelor's degree required; 2+ years of work experience preferred
• An analytical attitude, strong attention to detail, and passion for problem solving
• Prior experience in client services operations and/or client implementations a plus (e.g., fast-growing B2B startups, management consulting)
• Excellent listening and communication skills (verbal and written) with the ability to translate data and insights into compelling, executive-facing narratives
• Entrepreneurial mentality; ability to thrive even within ambiguity
• Mastery of (or willingness to learn) Google Sheets and Slides (or Powerpoint and Excel); Fluency in building formula driven dashboard models in MS Excel or Google Sheets preferred
• Healthcare experience or intuition is a plus; patient engagement or revenue cycle knowledge a plus

#LI-REMOTE
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What do we offer to the ideal candidate?

• A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
• Flexibility to work from home or in the office, depending on what works best for you
• Unlimited PTO for vacation, sick and mental health days-we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
• Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• 401k plan with 3% employer non-election contribution
• Access to hands-on mentorship, employee and management coaching, and a stipend for learning and development resources to help you grow both professionally and personally

About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. Over the past several years, we've raised more than $350 million in funding from investors such as Andreessen Horowitz and Tiger Global, bringing Cedar's valuation to $3.2 billion.
Today, Cedar helps over 15 million patients annually-and partners with more than 50 leading healthcare providers, including Yale New Haven Health, Summit Health, Novant Health, Allina Health, Providence, ChristianaCare, Blue Cross Blue Shield of Arizona, CommonSpirit Health and Blue Cross Blue Shield of Massachusetts.