Associate Deskside Operations Analyst

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. Because, at Markel, the work you do gives people the confidence to move forward and seize opportunities. Whether you're wild about horses, bananas for boats or driven by data, you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The Associate Deskside Operations Analyst is responsible for specialized information technology areas performing operational, analytical, and/or technical support functions to maintain and improve the end users experience.

Duties and Responsibilities:

You will be:

• Provide 1st point of contact/triage support, assisting the Networks, Collaboration teams where required.

• Supporting the business, contacting the end users encountering challenges for troubleshooting and root cause analysis for accurate assignment and timely resolution.
• Complete Install, Move, Add, Change activity across our Offices via ServiceNow Service Requests.
• Coordinating SOHO Kit shipment for existing employees and new starters.
• Understand principles and practices of ITIL standards.
• Providing initial triage and support for conference room equipment escalating accordingly where required.
• Provide support for all office hardware - laptops, thin clients, peripherals, printers, etc.
• Support the end user IT experience and enabling them to use the technology within the environment, using the relevant Documentation and Knowledge base articles provided.
• Use existing troubleshooting steps and techniques to solve routine or standard service incidents.
• Picking up assigned Deskside related tickets where required, working with the team to resolve within desired timelines.

Job Requirements:

• Experience in supporting end users in a larger organization.
• Experience in supporting Microsoft Managed Desktop - Laptops
• Experience in troubleshooting/supporting Win 10
• Experience in Microsoft Office (2016, 2019, 2021, or O365)
• Experience with Cisco WebEx technology.
• Experience in AV conference rooms technology.
• Strong oral and written communication skills.
• Basic understanding of desktop virtualization technologies and tools, this will be advantageous, although not a necessity.
• Basic understanding of TCP/IP and IP addressing.
• Basic understanding of O365/M365 endpoint management and Intune.

Up to 20% travel required

Must be authorized to work in the U.S., and not require sponsorship now or in the future.

Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on No other URL should be trusted for job Markel Group Careers.
• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to [email protected].

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the [email protected].