Associate Digital Engagement Specialist

Reporting to the Digital Engagement Manager, the Associate Digital Engagement Specialist will support customer outreach through emails and other digital touchpoints within the Customer Org. You will help inspire customer enthusiasm and enhance their experience through digital customer education and engagement projects. This position is remote.

You will

• Build email templates using HTML and CSS to be deployed through Gainsight and Salesforce.
• Report on performance and champion email best practices to increase open rates, traffic and conversion.
• Oversee strategy and end-to-end execution for our recurring campaigns and localization programs.
• Support Sales, Customer Success, and Support to unify how and when we're reaching out to customers and at what point in the customer lifecycle.
• Partner with other teams to prioritize creation of digital content that supports our Engagement strategy.
• Always look for new ways to improve overall programs through new technology, tools, partners, trends, and best practices.

You have

• Experience designing and building email templates for email campaigns. Please include an email template portfolio.
• HTML/CSS experience.
• Familiarity with the customer lifecycle, data management, email deliverability and CAN-SPAM laws.
• A love of data and a background in using analytics to guide your decisions and demonstrate your impact.
• 2+ years of relevant work experience in digital marketing, customer education, or related fields.

Who we are and what we do

Momentive (NASDAQ: MNTV), maker of SurveyMonkey, is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Our vision is to improve human experiences by amplifying individual voices. Learn more at Momentive.ai.

What we offer our employees

Momentive is a place where the curious come to grow and shape what's next. By embedding inclusion into our processes, policies, benefits, and culture for our 1,400+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can excel. 
In addition, we've won multiple Culture and Employee awards, including Comparably's Best Workplace for Women and Diversity and Best Company for Perks and Benefits and Work-Life Balance, and received recognition for our forward-looking benefits policies, including best workplace for parents, vendor benefits standards, and our annual holiday refresh.

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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