Associate-Digital Product Analytics

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences from payments to rewards to servicing that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

How will you make an impact in this role?

As digital commerce becomes increasingly vital in our Card Members daily lives, we seek an analyst that will collaborate closely with Digital Wallet Product Partners and Payment Product Marketing teams, as well as data teams, to drive initiatives focused on understanding customer behaviors, helping to identify and prioritize areas of opportunity for product enhancement, improving customer awareness and experience, and ultimately increasing the adoption and usage of Digital Wallets in order to drive billings across all markets. The role requires a strong analytical focus. The successful candidate is expected to exhibit expertise in understanding and structuring data, as well as drawing meaningful insights and guiding strategy through statistical analysis, design of experiments, or decision support logic.

Job Responsibilities• Extract insights from data using SQL or Python in a big data Hadoop environment. Provide the results in actionable, simple, and impactful formats to business partners in Product and Marketing.• Identify and analyze data discrepancies and data quality issues and work to ensure data consistency and integrity.• Partner with Product partners to develop insights to enhance their products, including customer behavior/usage studies or product diagnostic analyses which will be used to drive larger team's decision strategy and project requirements.• Partner with Marketing partners to create and evaluate segmentation strategies and develop marketing campaign eligibility criteria for awareness, offer, and call to action campaigns in alignment with campaign strategies and budget.• Create, enhance, and maintain monthly reporting for Payment Product performance tracking.

Minimum Qualifications

• Demonstrate creativity, curiosity, and passion for dealing with large amounts of data and converting it into valuable, actionable information.• Experience with SQL, Python, or other scripting languages.• Experience with Excel or Tableau.• Collaborate effectively and work closely within a coordinated team environment.• Excellent written and verbal communication and comprehension skills.• Quantitative and qualitative analytical skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.• Able to present results of analysis to non-technical audience.• Strong desire to learn new skills.• Bachelor's degree in a quantitative field such as engineering, economics, statistics, mathematics, or computer science; or equivalent work experience.

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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